Sales Office Assistant with focus on Order Management

Allround; Suwanee (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A US-based company is seeking an Order Management Support professional to assist the sales, purchasing, and engineering teams. This full-time role involves handling customer communications, processing orders, and managing office tasks. Ideal candidates will have 2-3 years of relevant experience, organizational skills, and proficiency in MS Office and ERP systems.

Benefits

401(k) retirement plan with partial company match

Health insurance contribution

Paid Time Off (PTO) and FlexTime options

Performance-based bonus

Qualifications

• Preferably 2-3+ years of experience in sales and office administration.
• Proficiency in American English; bilingualism is advantageous.
• Demonstrating reliability and commitment in communications.

Responsibilities

• Managing incoming communications and processing sales orders.
• Handling customer enquiries and providing quotations.
• Coordinating logistics tasks to facilitate operations.

Skills

Communication Skills

Organizational Skills

Attention to Detail

Ability to Work under Pressure

Multilingualism

Tools

MS Office

ERP Systems

Job description

Sikla USA Inc. is a subsidiary of the German- Austrian Sikla Group, a manufacturer of modular steelwork and pipe support systems for industrial steelwork solutions. From our Duluth (GA) office our team services the North American markets (USA and Canada), what includes engineering/ technical and logistical service to our partners, distributors and MEP customers, all associated with the Sikla range of products.

This role is open to US based candidates with background in Order Management (preferred). The SOA supports our sales, purchasing and engineering teams and is assisting in daily office needs and managing our company’s general administrative activities. Her/His responsibilities include answering phone calls, processing sales orders, and helping with customer enquiries.

• Handling Incoming Communications: Managing incoming phone calls and acting as a gatekeeper for the office.
• Enquiries and Quotations: Processing customer enquiries and providing quotations as needed.
• Sales Order Processing: Efficiently handling sales orders and ensuring timely processing.
• General Office Duties: Engaging in general office tasks such as data entry, filing, and copying documents.
• Logistics Coordination: Organizing and coordinating freight logistics tasks to facilitate smooth operations.
• Customer Communication: Keeping customers informed about the status of their orders and deliveries.
• Visitor Support: Providing general support and assistance to visitors and guests.
• Excellent Communication Skills: Proficiency in both written and spoken American English is essential for effective communication.
• Multilingualism (with English and German): Bilingualism is advantageous but not mandatory.
• Reliability and Commitment: Demonstrating reliability and commitment in all internal and external communications.
• Ability to Work under Pressure: Capable of working productively, efficiently, and effectively under tight deadlines.
• Organizational Skills: Strong self-organization and the ability to work independently.
• Task Prioritization: Ability to prioritize tasks and manage multiple assignments simultaneously.
• Attention to Detail: Being meticulous and thorough in handling tasks with attention to detail.
• Proactivity: Demonstrating initiative and taking personal responsibility for tasks.
• Teamwork: Excellent teamwork skills, showing loyalty and commitment to the organization and team members.
• Proficiency in MS Office and ERP Systems: A solid understanding of Microsoft Office and ERP systems is required.
• Work Experience: Preferably 2- 3+ years of experience in sales and office administration.
• Permanent Position: This is a permanent role.
• Full-Time Employment: Working 40 hours per week, Monday to Friday, from 8:00 am to 5:00 pm (including a 1-hour lunch break).
• Work Authorization: Candidates must have authorization to work in the United States.
• Competitive Salary: Salary will be competitive and dependent on qualifications and experience.
• Performance-Based Bonus: Optional performance-based team bonus.
• Retirement Plan: 401(k) retirement plan with a partial company match payment.
• Health Insurance: Health insurance contribution.
• Paid Time Off: PTO and FlexTime options.