Customer Service Representative

Sandvik; Scottdale (PA); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in the manufacturing and engineering sector is looking for a Customer Service Representative. This fully remote position offers flexible work location and focuses on customer satisfaction, order management, and collaborative teamwork. Ideal candidates will have 2-6 years of experience, a degree, and proficiency in tools like Microsoft Office and Power BI.

Benefits

Flexible work location

Career growth opportunities

Professional development support

Collaborative team environment

Qualifications

• 2-6 years of experience in a customer service role.
• Proficiency in Microsoft Office 365 and familiarity with ERP systems.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Respond to customer inquiries and ensure customer satisfaction.
• Process and monitor orders from entry to invoicing.
• Collaborate with sales to prepare accurate quotations.

Skills

Communication

Problem-solving

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office 365

ERP systems

Power BI

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Fully remote position, allowing for flexibility in work location
- Supportive culture that emphasizes values such as passion for customers and family spirit
- Opportunities for career growth and professional development
- A chance to be part of an innovation-driven organization with a focus on continuous improvement
- Collaborative team environment that values new ideas

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotations
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience with CRM management and e-commerce support
- Familiarity with Power BI and data analysis tools
- Previous experience in a manufacturing or engineering environment
- Knowledge of order management processes

#Manufacturing #CustomerService #RemoteWork #CareerGrowth #Innovation

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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