Sales & Marketing Support Specialist

Castolin Eutectic; Menomonee Falls (WI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

HSA & FSA plans

Dental

Vision

Company paid Life Insurance and Short‑

401(k) company match

Generous Paid Time Off

Paid holidays

Hybrid work

Alternate work schedules

Job summary

Castolin Eutectic is seeking a Sales & Marketing Support Specialist to help drive growth by managing customer data, supporting CRM processes, and coordinating sales activities. You will assist with marketing administration, campaign execution, and back-up label creation to ensure continuity.

You’ll work with a sales team to identify opportunities, generate reports, and maintain product and customer information, all within a hybrid manufacturing environment.

Qualifications

• Associate's or Bachelor's degree in Business, Marketing, Communications, or related field.
• 1-3 years of experience in sales support, marketing support, customer service, business development, or a related role.
• Experience with CRM or ERP systems strongly preferred.
• Experience supporting a sales team within a manufacturing environment preferred.
• Industrial, manufacturing, mechanical, welding, brazing, thermal spray or maintenance-related experience.

Responsibilities

• Provide day-to-day sales support, including customer and prospect research, CRM maintenance, contact updates, lead assignment, opportunity tracking, and follow-up coordination.
• Leverage lead-generation platforms to identify new contacts, buying influencers, account changes, and potential opportunities, enabling the sales team to expand customer relationships and generate new business.
• Generate and distribute sales reports, customer activity updates, pipeline reports, and other business intelligence that helps the sales team prioritize opportunities and manage accounts effectively.
• Assist with Excess & Obsolete (E&O) inventory management by identifying aging inventory, preparing reports, communicating opportunities to the sales team, and supporting initiatives to reduce excess stock.
• Support account and territory management activities, helping sales representatives stay organized and focused on revenue-generating opportunities.
• Support marketing initiatives by updating content, maintaining product and customer information, coordinating campaign execution, and assisting with website, CRM, and marketing system updates.
• Help maintain marketing materials, product information, and digital content.
• Serve as a trained backup for label creation and printing processes to ensure business continuity during absences or periods of high demand.

Skills

Organizational skills

Communication skills

Time management

Attention to detail

Independent & collaborative work

Research skills

Education

Associate's or Bachelor's degree in Business, Marketing, Communications

Tools

CRM systems

Microsoft Office

Job description

Who we are:

Join a Global Leader in Industrial Sustainability

At Castolin Eutectic, we don't just sell products. We help manufacturers extend equipment life, reduce downtime, improve productivity, and operate more sustainably.

For more than 100 years, we've been a global leader in wear management, surface protection, welding, brazing, and thermal spray technologies. Our solutions help customers solve some of their toughest maintenance and reliability challenges across industries including mining, cement, steel, power generation, pulp & paper, and heavy manufacturing.

Operating in more than 25 countries, we combine global expertise with local support to deliver innovative solutions that create lasting value for our customers.

Opportunity!

Are you highly organized, detail-oriented, and energized by supporting a sales team? We are seeking a Sales & Marketing Support Specialist to help support business growth by maintaining customer and prospect information, supporting CRM processes, coordinating sales activities, and assisting with marketing initiatives.

This role serves as a resource for our sales team by helping manage customer data, identify opportunities, generate reports, and support account management activities. The position also assists with marketing administration and serves as a trained backup for label creation and printing operations when needed.

This is an excellent opportunity for someone who enjoys working with data, systems, and people while contributing to the success of a growing manufacturing organization.

What You’ll Do:

• Provide day-to-day sales support, including customer and prospect research, CRM maintenance, contact updates, lead assignment, opportunity tracking, and follow-up coordination.
• Leverage lead-generation platforms to identify new contacts, buying influencers, account changes, and potential opportunities, enabling the sales team to expand customer relationships and generate new business.
• Generate and distribute sales reports, customer activity updates, pipeline reports, and other business intelligence that helps the sales team prioritize opportunities and manage accounts effectively.
• Assist with Excess & Obsolete (E&O) inventory management by identifying aging inventory, preparing reports, communicating opportunities to the sales team, and supporting initiatives to reduce excess stock.
• Support account and territory management activities, helping sales representatives stay organized and focused on revenue-generating opportunities.
• Support marketing initiatives by updating content, maintaining product and customer information, coordinating campaign execution, and assisting with website, CRM, and marketing system updates.
• Help maintain marketing materials, product information, and digital content.
• Serve as a trained backup for label creation and printing processes to ensure business continuity during absences or periods of high demand.
• Follow established label procedures and quality requirements, providing support only as needed while maintaining primary focus on sales support responsibilities.
• Other tasks as defined.

What You’ll Bring:

• Strong organizational and time-management skills
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while meeting deadlines
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office: Word, Excel, PowerPoint, Outlook and Teams
• Ability to research companies, contacts, markets, and competitors using online tools a
• Ability to create basic presentations, reports, and business materials.
• Comfortable communicating with customers, prospects, and internal team members via email and phone.
• Ability to learn and understand products, applications and industries
• Self-motivated with the ability to work independently and collaboratively
• Ability to handle confidential business information professionally.

• Associate's or Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• Relevant work experience may be considered in lieu of formal education.
• 1-3 years of experience in sales support, marketing support, customer service, business development, or a related role.

Preferred Qualifications

• Experience with CRM or ERP systems strongly preferred
• Experience supporting a sales team within a manufacturing environment preferred

Industrial, manufacturing, mechanical, welding, brazing, thermal spray or maintenance-related experience

Join Castolin Eutectic and help customers improve reliability, productivity, and sustainability through innovative surface protection solutions

What we offer:

Eutectic Corporation offers a competitive compensation program along with a very generous benefit package including:

• Medical
• HSA & FSA plans
• Dental
• Vision
• Company paid Life Insurance and Short-Term Disability
• 401(k) company match
• Generous Paid Time Off policy & paid holidays
• Voluntary Life Insurance, Long Term Disability, Accident Insurance, Critical Illness & Hospital Indemnity Insurance
• Referral bonus
• Hybrid work
• Alternate work schedules

Eutectic Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.