Sales Manger/Desk Manager

Franklin Ford; Norwood (MA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Jack Madden Ford in Norwood, MA is seeking an experienced Automotive Sales Professional / Closer who can guide customers from first contact through delivery, close deals, and work seamlessly with the sales desk and management team.

The ideal candidate will be confident, competitive, coachable, and focused on earning repeat and referral business while maintaining excellent customer service and a professional image.

Qualifications

• Proven automotive sales experience.
• Track record of successfully closing deals.
• Strong negotiation and objection-handling skills.
• Confident communication and presentation abilities.
• Ability to work effectively with Sales Managers and the sales desk.
• Strong follow-up and CRM discipline.

Responsibilities

• Work with customers throughout the complete vehicle sales process.
• Build rapport quickly and establish trust with customers.
• Conduct professional vehicle presentations and effective demonstrations.
• Ask the right questions to understand customer needs, wants, and budget.
• Present vehicles and dealership products with confidence.
• Effectively overcome objections related to price, payments, trade values, financing, and timing.
• Ask for the sale and close deals.
• Work closely with Sales Managers and the sales desk to structure deals and maximize opportunities.
• Maintain strong communication with management throughout the sales process.
• Follow up consistently with unsold prospects and previous customers.
• Generate repeat and referral business through exceptional customer service.
• Utilize CRM tools and dealership processes to manage leads and follow-up.
• Maintain accurate customer and deal information.
• Stay current on Ford products, features, incentives, and dealership programs.
• Deliver a professional experience from initial contact through delivery and beyond.

Skills

Automotive sales

Closing deals

Negotiation

CRM discipline

Job description

Automotive Sales Professional / Closer

Jack Madden Ford is looking for a proven automotive sales professional and strong closer to join our team.

If you know how to sell cars, work a deal from start to finish, and know how to work effectively with the sales desk, we want to talk to you.

For more than 70 years, Jack Madden Ford has been family owned and operated, building our business on customer relationships, integrity, and treating our employees like family. We offer a great work-life balance while maintaining a professional, competitive, and results-driven sales environment.

The Opportunity

We are looking for an experienced salesperson who knows how to ask for the sale, overcome objections, build value, and close deals.

Our ideal candidate is more than someone who can greet customers and take a test drive. We're looking for a true sales professional who understands the entire sales process and knows how to work hand-in-hand with the sales desk and management team to structure and close profitable deals.

You should be confident, competitive, coachable, and motivated by results—but also understand that long-term success comes from taking care of customers.

Responsibilities

• Work with customers throughout the complete vehicle sales process.
• Build rapport quickly and establish trust with customers.
• Conduct professional vehicle presentations and effective demonstrations.
• Ask the right questions to understand customer needs, wants, and budget.
• Present vehicles and dealership products with confidence.
• Effectively overcome objections related to price, payments, trade values, financing, and timing.
• Ask for the sale and close deals.
• Work closely with Sales Managers and the sales desk to structure deals and maximize opportunities.
• Maintain strong communication with management throughout the sales process.
• Follow up consistently with unsold prospects and previous customers.
• Generate repeat and referral business through exceptional customer service.
• Utilize CRM tools and dealership processes to manage leads and follow-up.
• Maintain accurate customer and deal information.
• Stay current on Ford products, features, incentives, and dealership programs.
• Deliver a professional experience from initial contact through delivery and beyond.

Working the Sales Desk

The ability to work well with the sales desk is a key part of this position.

The ideal candidate understands that closing a deal is a team effort. You know when to involve management, how to present a deal effectively, and how to use the resources available to you without giving up control of the customer.

You will work closely with Sales Managers to:

• Structure deals effectively.
• Identify opportunities to overcome objections.
• Maximize every qualified customer opportunity.
• Protect gross while providing a great customer experience.
• Communicate deal status clearly and efficiently.
• Move customers through the buying process.
• Close more deals.

What We're Looking For

• Proven automotive sales experience.
• A track record of successfully closing deals.
• Strong negotiation and objection-handling skills.
• Confident communication and presentation abilities.
• Ability to work effectively with Sales Managers and the sales desk.
• Strong follow-up and CRM discipline.
• Professional appearance and attitude.
• Competitive, motivated, and goal-oriented personality.
• Ability to work independently while being a strong team player.
• Customer-focused approach with a commitment to earning repeat and referral business.
• A strong desire to make money and build a successful career in automotive sales.

Ford experience is a plus, but proven automotive sales ability is what matters most.

Why Jack Madden Ford?

At Jack Madden Ford, we're proud of our history. We've been family owned and operated for more than 70 years, and we've built our reputation by taking care of our customers and our employees.

We believe you shouldn't have to choose between making a great living and having a life outside of work.

What You Can Expect

• Family-owned dealership with 70+ years of history
• Strong reputation in the community
• Supportive management team
• Professional and team-oriented sales environment
• Great work-life balance
• Opportunity to work with an experienced sales desk
• Training and ongoing support
• Opportunities for advancement
• A dealership that values long-term employees and relationships
• The opportunity to earn based on your performance

Who Succeeds Here?

This position is for the salesperson who doesn't wait for the customer to close themselves.

You're comfortable asking:

"What do we need to do to earn your business today?"

You know how to create urgency without creating pressure. You can negotiate without giving away the deal. You know how to use your sales manager as a resource, and you understand that every customer is an opportunity to earn a sale, a referral, and a customer for life.

If you're a strong closer who knows how to work a deal and work the desk, we'd like to meet you.

Join Jack Madden Ford

Become part of a 70+ year family-owned dealership where experienced sales professionals are respected, supported, and given the opportunity to succeed—without sacrificing work-life balance.

If you know how to sell cars, we want to talk to you.