Sales Manager
Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
Sales Manager Responsibilities
- Monitor customer preferences to determine focus of sales efforts.
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
- Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
- Determine price schedules and discount rates.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Resolve customer complaints regarding sales and service.
Skills Needed to be a Sales Manager
- Persuasion: Persuading others to change their minds or behavior.
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking: Talking to others to convey information effectively.
- Service Orientation: Actively looking for ways to help people.
- Negotiation: Bringing others together and trying to reconcile differences.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Tools & Technologies Used by Sales Managers
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Hypertext markup language HTML
- Microsoft PowerPoint
- Microsoft Outlook
- Web browser software
- Microsoft Access
- Data entry software
- SAP
- Microsoft Windows
- Microsoft Project
- Adobe Systems Adobe Acrobat
- Microsoft SharePoint
- Microsoft Visio
- Structured query language SQL
- SAS
- Microsoft Dynamics
- Facebook
- IBM Notes