Sales Manager Harlingen Convention Center

Paycom; Harlingen (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Harlingen Convention Center is seeking a Conference Services Manager to plan and execute group events, acting as the main liaison between clients and staff to meet expectations. You will coordinate room setups, AV needs, and special requirements across the property.

Applicants should hold a graduate degree, have at least 2 years in hotel/conference settings, and be proficient with AV equipment and software such as Microsoft Office, Delphi, and Social Tables.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years’ experience in hotel/conference center.
• Experience with AV, conferencing equipment, and setup styles.
• Strong problem solving and communication skills.

Responsibilities

• Plans and ensures execution of group events including dates, timing of arrival and departure, room setups, diagrams, AV/production needs, rooming lists.
• Knowledgeable about property amenities to promote effective utilization for corporate accounts.
• Promote ancillary services (banquets, receptions) to meet meeting objectives and drive revenue.
• Coordinate site visits with key personnel to plan and coordinate all meeting needs.
• Follow proper channels for special rates and concessions and ensure group billing accuracy.
• Distribute in-house reports and attend weekly meetings; communicate details clearly to staff.

Skills

Verbal Communication

Organizational Skills

Customer Service

Education

Graduate Degree

Tools

Microsoft Office

Delphi

Social Tables

Job description

Job Details: Job Location: Harlingen Convention Center - Harlingen, TX 78552, Position Type: Full Time, Education Level: Graduate Degree, Travel Percentage: Up to 25%, Job Shift: Any, Job Category: Hospitality - Hotel, The Conference Service Sales Manager at the Harlingen Convention Center is responsible for planning, coordinating, and ensuring the execution of all conference group-related activities and events. The Conference Services Manager will act as the primary liaison between the client and the staff of the property while focusing on the client's expectations. Is a role model of and holds employees accountable for following our mission, core values, first priorities, policies, and procedures.

REASONABLE ACCOMMODATION STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

WORK SCHEDULE: Schedule varies based on client needs and business demands.

Qualifications

QUALIFICATIONS: High School Diploma or equivalent; minimum 2 years’ experience in hotel, convention/conference center, preferable in conference services department; knowledge of conference service equipment, set-up styles, and audio-visual; excellent computer software knowledge of Microsoft Office, Delphi, and Social Tables; excellent verbal and written communication skills; excellent organization skills

Essential Functions

Plans and ensures execution of group event to include but not limited to dates/timing of arrival and departure, room set-ups, diagrams, audio visual/production needs, rooming lists, special needs, special events, on/off-site entertainment, transportation.

Knowledgeable with the property's accommodations, meeting facilities and support services available at and through the property to best promote the effective utilization of the property by assigned corporate accounts.

Promote the use of the property's ancillary services (i.e. banquets, cocktail receptions and theme parties) in fulfilling the general, unique or special meeting objectives of the clients and generally promoting the property as the facility best suited to meet their meeting needs and requirements.

Promote the property in arranging and conducting site visits by key personnel of assigned accounts for the purpose of planning, organization and coordinating of all meeting needs and requirements.

Follow proper channels when seeking authorization for special rates, concessions, discounts, etc.

Ensures group billing is accurate

Review distribution of in-house reports to ensure consistency and completeness of information.

Attending weekly designated meetings.

Communicates effectively verbally and in writing all details of events to appropriate personnel in a timely manner.

Enhances group events and department profitability by using up-selling techniques.

Communicates frequently with group contact and attendees to ensure expectations are met or exceeded.

Coordinates vendors, obtains quotes, client contracts etc.

Takes a proactive approach toward client satisfaction.

Responds to all client evaluations rated fair or poor.

Performs some administrative tasks to include distribution of event orders, reports, filing, etc.

Follow grooming standards maintaining a professional image in dress and mannerisms.

Perform other job functions as necessary to ensure property and company goals and guest expectations are exceeded.