Conference Service Manager-HVRW

Valencia Group

San Antonio (TX)

On-site

USD 55,000 - 75,000

Full time

9 days ago

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Job summary

Valencia Group Hospitality is seeking a Catering & Conference Services Manager for our San Antonio properties. You will manage client events, coordinate conferencing services, and lead cross-department collaboration to exceed revenue goals.

The role requires 2–3 years in a full-service hotel setting, a Bachelor’s degree is a plus, and strong communication and organizational skills. Hospitality leadership experience is valued for this exempt position.

Qualifications

2–3 years of progressive experience in a full-service hotel environment.
Strong verbal and written communication skills.
Calm, organized, and customer-focused with attention to detail.
TX alcohol/service certifications (e.g., TABC) are preferred.

Responsibilities

Oversee Catering & Conference Services operations and client events.
Develop and maintain relationships with existing accounts to drive revenue.
Coordinate with hotel departments to ensure service excellence.
Assist in forecasting, reporting, and meeting/event planning activities.

Skills

Catering/Conference Experience

Hotel experience

Communication skills

Organizational skills

Problem solving

Education

Bachelor's degree

Job description

Job Details

Job Location: Hotel Valencia Riverwalk - San Antonio, TX 78205

Position Type: Full Time

WE NEED BIG STARS LIKE YOU!!!

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

This is an exempt position. Employees in this role are expected to perform the duties and responsibilities assigned to them and are not compensated based on hours worked. Due to the nature of the position, work schedules may vary, and the role may require working more than 40 hours in a workweek and/or more than 8 hours in a day as necessary to meet business needs, including evenings, weekends, or peak operational periods. Candidates applying for management positions are expected to possess the professional knowledge, leadership capabilities, and functional expertise required to perform the essential duties of the role. While onboarding will be provided to familiarize successful candidates with Company-specific systems, processes, and culture, management hires are expected to bring with them the core competencies necessary to lead, make decisions, and achieve results within their area of responsibility.

Responsible for servicing and executing Group room contracts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

Planning and oversee client meetings and functions to ensure customer satisfaction.
Provide conference services for most in-house groups, conferences and meetings.
Work with other departments within the hotel to provide quality service.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
Maintain correct procedures for credit control, financial transactions, and security of financial assets.
Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner.
Any other duties as assigned by an immediate supervisor.

Knowledge and Skills:

Excellent written, spoken, and presentation skills. Additional language ability, a plus.
Must have comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
Must have exceptional mathematical and computer skills.
Must be able to work a flexible schedule including nights, holidays, and weekends, as needed.
Delphi systems knowledge preferred.

Leadership Skills:

Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
Holds self and others accountable for achieving results.
Addresses conflict in a timely manner.
Contributes to team results.
Deals with change effectively.

Relationship Skills:

Always applies the principles of trust, honesty, respect, integrity and commitment.
Establishes confidence in Catering & Conference Sales among peers throughout the hotel and throughout Valencia Group.

Guest Services

Respond to guest inquiries, requests, concerns in a timely manner
Investigate and resolve any service issues properly addressing both internally recovering the guest as appropriate.
Make and receive calls regarding guest experience to ensure guest satisfaction.

Team Support and Training

Always be available to assist other departments as needed
Attend and complete company-mandated training
Attend and participate in company-organized training

Communication and Reporting

Site Inspection Communication, Monthly Forecasts, Weekly Solicitation and Activity Reports
Provide and communicate detailed BEOs and Resumes (and updates) to ensure all departments are prepared to meet guests’ expectations.
Attend Daily Stand up and BEO meetings and communicate answers to any questions in a timely
Review and respond to emails effectively without delay

Safety & Compliance

Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Report unsafe conditions
Ensure to complete all required certification, harassment, and safety and security training
Report any incidents and create an incident report on the same day

BASICS

Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor

Physical Requirements

Sitting: Frequently- Padded office chair, chair with back for breaks and meal periods. Completing required paperwork, answering emails, various other computer driven tasks.

Standing/Walking: Frequently to include walking approximately one block to/from hotel location. Typing, Viewing monitors, Writing, Reading

Lifting/Carrying: typically, less than 15lbs; occasionally lifting and carrying

Other Physical Requirements: handling/ grasping paperwork; phone and computer device usage frequently

Working Environment

Interior: Indoor office setting and interior of all areas of the hotel; All guest and back of the house areas to include walking on carpet/ tile, hard wood flooring, concrete, stairs, elevator usage and back of house areas to include walking though the kitchen area on occasion.

Exterior: Exposure to weather conditions and elements also to include walking on tile and concrete, stair usage, elevator usage.

Qualifications

CANDIDATE PROFILE

2 Years of Catering or Conference Services Experience
Bachelor’s degree is a plus. High school education and relevant training and experience required.
Previous sales or Conference Services experience, Food and Beverage knowledge, detail oriented and highly organized.
The purpose of the Catering & Conference Services Manager is to assist in assuring the overall success of the hotel by meeting or exceeding the company’s expectations for top line revenue.

ESSENTIAL SKILLS AND QUALIFICATIONS