Sales Manager, Customer Base

NinjaOne; Tampa (FL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

401(k) Plan

Medical, dental, and vision insurance

Unlimited PTO

Hybrid remote

Job summary

NinjaOne is seeking a Sales Manager, Customer Base to lead a team of Account Executives focused on cross-sell, up-sell, and retention within our existing customer base. You will coach, develop, and enable the team to drive revenue growth while maintaining a high-performance culture.

This hybrid role is based in Tampa or Austin with 4 days in the office; you will forecast, manage pipelines in Salesforce, and collaborate with Marketing, Product, Support and Customer teams to maximize customer

Qualifications

• Experience leading a team of Account Executives or similar roles in B2B SaaS.
• Proven track record of exceeding revenue targets and coaching for results.
• Strong consultative selling, trust-building and executive presence.
• Analytical mindset with data-driven approach to performance.
• Proficiency with Salesforce and sales enablement tools.

Responsibilities

• Hire, train, and develop a team of Account Executives to drive performance.
• Establish and monitor KPIs, conduct reviews, and create development plans.
• Drive cross-sell, up-sell, and retention within the customer base.
• Manage full sales cycle, from discovery to close, with a focus on outcomes.
• Collaborate with Marketing, Product, Support, and Customer teams.

Skills

Leadership

Sales management

Strategic selling

Analytical thinking

Salesforce

Executive communication

Tools

Salesforce

Sales enablement tools

Job description

About the Role

As a Sales Manager, Customer Base at NinjaOne, you will lead a high-performing team of Account Executives responsible for driving revenue growth within our existing customer base. This is a critical leadership role focused on coaching, developing, and enabling your team to maximize cross-sell, up-sell, and retention opportunities. You will set and execute strategies that ensure team success, drive operational excellence, and foster a high-performance sales culture.

Location: Hybrid remote in Tampa, FL or Austin, TX. In the office 4-days per week.

What You’ll Be Doing

Team Leadership & Development

• Hire, train, and develop a team of Account Executives, providing strategic coaching and actionable feedback to drive performance.
• Establish and maintain KPIs, conduct performance reviews, and implement structured development plans to support career growth.
• Foster a results-driven, customer-first culture, ensuring the team maintains high levels of accountability, motivation, and collaboration.

Strategic Sales & Account Growth

• Oversee and refine sales strategies for cross-sell, up-sell, and expansion opportunities within the customer base.
• Ensure the team effectively manages the full sales cycle, from discovery and demo to negotiation and close.
• Identify and address potential churn risks, proactively developing retention strategies.

Operational Excellence & Forecasting

• Maintain rigorous pipeline management and forecasting accuracy within Salesforce, ensuring transparency and accountability.
• Implement best practices for account management, ensuring process consistency, efficiency, and scalability.
• Analyze key sales metrics, trends, and performance data to refine team strategies and drive continuous improvement.

Customer Advocacy & Cross-Functional Collaboration

• Build and maintain executive-level relationships with key customers, serving as an escalation point and strategic advisor.
• Partner with Sales, Marketing, Product, Support, and Customer teams to align on revenue-driving initiatives.
• Advocate for customer needs internally, ensuring NinjaOne delivers value-driven solutions that drive long-term success.

About You

• 2-3 years of leadership experience managing a team of Account Executives, Account Managers, or similar customer-facing sales roles in B2B SaaS.
• Proven track record of leading high-performance teams and consistently exceeding revenue targets.
• Strong consultative selling expertise, with the ability to build trust, uncover needs, and drive business outcomes.
• Analytical and strategic mindset, with experience using data to optimize team performance and identify opportunities.
• Excellent communication, negotiation, and executive presence, with experience managing complex deals and escalations.
• Experience with Salesforce and other sales enablement tools.
• Background in IT Operations, SaaS, or cloud technology preferred.
• You embody NinjaOne’s core values—Curiosity, Integrity, Kindness, Humility, and Innovation—and are committed to fostering these qualities within your team.

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunities for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

#BI-Hybrid