Customer Success Manager

Socket.dev; Austin (TX); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Unlimited PTO

Growth Opportunities

Hybrid remote

Job summary

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The Customer Success Manager role focuses on growing a portfolio of accounts, expanding product adoption, and driving satisfaction through proactive engagement and strategic solutions.

You will act as the primary contact, leveraging product expertise to optimize customer outcomes, renewals, and expansion in a fast-paced, collaborative environment.

Qualifications

• Exceptional consultative skills with ability to listen, inspire, and overcome objections.
• Experience as customer advocate and product expert to influence customers.
• Polished verbal and written communication skills.
• Able to guide customers through issues and escalations.
• Proven track record of achieving and maintaining sales targets.

Responsibilities

• Grow your individual book of business within your portfolio.
• Proactively engage accounts on a regular basis.
• Serve as single point of contact, identifying cross-sell opportunities.
• Communicate with customers and respond to requirements quickly.
• Analyze customer needs and present solutions meeting requirements.
• Nurture relationships to ensure satisfaction and growth.
• Research contact info for leads in Salesforce and document activities.
• Forecast opportunities accurately and communicate status.

Skills

Consultative skills

Relationship building

Communication (verbal and written)

Sales and negotiation

IT knowledge

Account management

Education

Bachelor’s degree (preferred)

Tools

Salesforce

Job description

About the Role

As aNinjaOneCustomer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build andmaintainstrong, long-lasting customer relationships. As the Customer SuccessManageryou will be the expert in best practices and product adoption negotiating contracts and offeringadditionalproducts and services to help the customer recognize the benefits ofNinjaOne’sSolutions while growing and maximizing profit for the company.

Location-Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)

WhatYou’llbe Doing

• You willbe responsible forgrowing your individual book of business within your portfolio of existing accounts

• Proactively engage and reach out to your accounts on a regular basis

• As the “single point of contact” for those accounts, you will build relationships toidentify, qualify, sort, and develop your own cross-sell and up-sell opportunities

• Communicate with customers and react to client requirements quickly and efficiently

• Analyze and understand the customer needs to present a solution that meets the customer requirements

• Nurture, build, andmaintainstrong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities

• Research and document relevant contact information for existing leads in Salesforce

• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and informationregardingthe opportunity is communicated appropriately

• Maintain knowledge of market conditions and competitive activities

• Other duties as needed

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections

• As customer advocate and product expert you excel at influencing and inspiring customers

• Polished verbal and written communication skills

• Resilient and calm, youare abletoguide customers through issues and escalations

• You have a proventrack recordin achieving andmaintainingsales targets

• You have extensive IT knowledge

• Bachelor’s degree (preferred)

• As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

About us

NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries. TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work. NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.

WhatYou’llLove

We are a collaborative, kind, and curious community. We honor your flexibility needs with full-timework that ishybrid remote.

• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunities for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.