Sales Manager

Kolter Hospitality; West Palm Beach (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Kolter Hospitality is seeking a Sales Manager in West Palm Beach, FL to drive hotel revenue by securing new business and managing client relationships. You will work with management across departments to deliver tailored proposals and ensure contracts, payments, and event details are executed to meet guest expectations.

The role requires proactive outreach, market knowledge, and collaboration with Revenue Management, Reservations, Rooms, and F&B to maximize revenue and guest satisfaction.

Qualifications

• Experience negotiating and closing hotel sales.
• Strong prospecting and relationship-building skills.
• Excellent written and verbal communication.

Responsibilities

• Solicit, negotiate, and confirm new and repeat business through direct sales calls, trade shows, and site visits.
• Fully qualify potential clients to ensure pricing aligns with revenue goals.
• Collaborate with Sales & Marketing leadership to develop action plans for market segments.
• Stay informed on market trends through industry publications and networking events.
• Represent the hotel professionally at client and industry functions.
• Lead and coach hotel staff to maintain a selling mindset and meet revenue targets.
• Document all sales activities accurately in the property sales system.
• Ensure details of contracts, payments, and events are handled before the guest arrives.

Job description

Overview:

A Kolter Hospitality Sales Manager works with management throughout the hotel and the Company. They deliver service excellence to guests and customers by listening to their needs, analyzing information, and creating tailored proposals in a pleasant and professional manner. This position is responsible for negotiating and closing sales while exceeding sales targets.

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Performance Expectations

• Solicit, negotiate, and confirm new and repeat business through initiative-taking direct sales calls, sales blitzes, appointment calls, trade shows, site visits and marketing to maximize revenues to meet/exceed individual, team and hotel budgeted revenue goals.
• Fully qualify business potential, ensuring pricing aligns with budgeted revenue goals.
• Collaborate with the Director of Sales & Marketing to develop quarterly and annual action plans for the assigned market segments to achieve goals.
• Continually stay on top of market trends and news by reading CoStar, Business Journals, industry periodicals and by engaging in networking events.
• Professionally represent the hotel by participating in client and industry functions.
• Demonstrate the ability to work with maximum efficiency, accuracy, and diligence.
• Research competing hotels, prospects, and network to surface business and conduct shops to assess pricing and sales acumen, to include sales selling techniques and responsiveness.
• Respond to all leads within the assigned market segment within 1-4 hours during the business week.
• Lead communication efforts - contracts, proposals, site inspections, pre-cons, BEOs and Group Resumes, maintaining positive communication with all departments in the hotel, including Revenue Management, Reservations, Rooms, and F&B outlets
• Meet clients upon arrival and prior to departure to ensure all details of the contract are being delivered.
• In a timely, accurate and consistent manner, document and track all sales activities in the sales system used on property.
• Confirm groups, meetings, and payments are taken care of before the event, ensuring all guest checks, payments, master folios and advance deposits are submitted to accounting.
• Follow up with clients after each event to ensure satisfaction and to secure future business.
• Demonstrates leadership skills, with the ability to motivate and coach the hotel team to always be selling.
• Report to work on time, well-groomed and in and in professional attire, representing the hotel, brand, and company in a positive manner at all times.
• Follow all safety procedures while working.
• Perform any other job-related duties as assigned by the Director of Sales & Marketing

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a demanding environment.
• Committed to the success and growth of the Company.
• Act honorably, even when no one is watching.
• Passionately provide personalized guest service.