Outlet Sales Leader

RH (Restoration Hardware); New York (NY); On-site; USD 70,000 - 115,000; Full time

Job summary

RH Outlets in New York seeks an Outlet Sales Leader to guide a high-energy sales team in delivering extraordinary experiences for customers. You will drive revenue, maintain brand standards, and train teammates across product knowledge, selling techniques, and operations. The role demands flexibility across store hours and a passion for hospitality.

Join RH to lead with integrity, elevate our luxury-value offering, and build lasting client relationships that grow the business.

Qualifications

• 2+ years of leadership experience in retail, preferably home furnishings.
• Proven track record of exceeding sales targets through strong leadership and customer focus.
• Proficient with Mac operating systems, iOS devices, Microsoft Office, and Google applications.
• Flexible schedule across all store hours to support peak times.

Responsibilities

• Drive sales performance by setting goals, monitoring KPIs, and implementing strategies to exceed revenue targets.
• Ensure team members are trained in product knowledge, selling techniques, and company policies to deliver excellent customer experiences.
• Manage ticketing, price changes, and markdowns in line with brand standards and timelines.
• Build and maintain client outreach to foster relationships and repeat business.
• Maintain elevated brand standards in merchandising, store appearance, and customer interactions.
• Collaborate with cross-functional teams to align sales, operations, and service initiatives.
• Uphold safety, inventory management, and visual merchandising standards.

Skills

Retail leadership

Sales target achievement

Customer engagement

Training and development

Cross-functional collaboration

Adaptability

Tools

Mac OS

iOS devices

Microsoft Office

Google Apps

Job description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Sales Leader to lead a high-energy, results-driven sales team in delivering unexpected and extraordinary experiences for our customers, both internal and external. Partnering with cross-functional teams, this role drives sales excellence, fosters brand loyalty, and cultivates world-class customer relationships. The ideal candidate is a passionate leader who educates, motivates, and empowers their team to exceed goals while embodying the RH brand.

YOUR RESPONSIBILITIES

• Drive sales performance by setting clear goals, monitoring key performance indicators, and implementing strategies to exceed revenue and margin targets
• Ensure all Team Members are trained in product knowledge, selling techniques, and company policies to deliver an extraordinary customer experience
• Implement ticketing, price changes, and scheduled markdowns in alignment with company standards and timelines
• Build and maintain client outreach lists to foster relationships and drive repeat business
• Maintain elevated brand standards in all aspects of merchandise presentation, store appearance, and customer interactions
• Partner with cross-functional teams to ensure seamless coordination of sales, operations, and customer service initiatives
• Uphold operational excellence by ensuring compliance with safety, inventory, and visual merchandising standards

OUR REQUIREMENTS

• 2+ years of leadership experience in retail, preferably in home furnishings
• Demonstrated history of exceeding sales targets through exceptional leadership, strategic execution, and customer engagement
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications
• Flexibility to work a dynamic schedule across all operational hours

OUR PHYSICAL REQUIREMENTS

• Lift and move items up to 50 lbs, using proper equipment and safety techniques
• Maneuver throughout the sales floor and stockroom
• Role entitles prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing