Sales Manager

Brobston Group; Town of Florida (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Brobston Group is seeking a Sales Manager to co-manage a boutique's sales, service, and operations, focusing on delivering a consistent luxury client experience and driving store performance.

You will plan daily operations, lead a high-performing team, resolve customer issues, merchandise displays, and work with the District Manager on staffing and annual reviews. The ideal candidate has a strong luxury goods background, outstanding communication skills, and proficiency with SAP and CRM systems.

Qualifications

• Bachelor's degree or equivalent with at least 5 years of retail sales experience.
• Luxury goods market knowledge and experience leading others.
• Excellent verbal and written communication, interpersonal, analytical, and organizational skills.
• Proficiency with Microsoft Office, SAP, CRM systems, and Outlook.

Responsibilities

• Plan and direct the boutique's day-to-day sales operations.
• Develop strategies to improve customer service, drive sales, and profitability.
• Build and develop a strong sales team and implement sales initiatives.
• Resolve customer complaints and ensure efficient service.
• Ensure products and displays are merchandised effectively.
• Forecast staffing needs and support recruiting with the District Manager.
• Participate in the annual review process.

Skills

Leadership

Communication

Analytical thinking

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

SAP

CRM systems

Outlook

Job description

Summary

The Sales Manager co-manages boutique sales, customer service, and operations while developing the sales team. The role focuses on delivering a consistent luxury client experience and improving store performance.

Responsibilities

• Plan and direct the boutique's day-to-day sales operations.
• Develop strategies to improve customer service, drive sales, and increase profitability.
• Build and develop a strong sales team and implement sales initiatives.
• Resolve customer complaints and ensure efficient service.
• Ensure products and displays are merchandised effectively.
• Forecast staffing needs and support recruiting strategy with the District Manager.
• Participate in the annual review process.

Requirements

• Bachelor's degree or equivalent and at least 5 years of retail sales experience.
• Luxury goods market knowledge and experience leading the work of others.
• Excellent verbal and written communication, interpersonal, analytical, and organizational skills.
• Proficiency with Microsoft Office, SAP, client relationship management systems, and Outlook.
• Creative, self-motivated approach with a desire for challenge and growth.