Sales Manager

Service Corporation International; Seattle (WA); On-site; USD 96,000 - 184,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

401(k) with company match

Long-Term Disability

Life Insurance

Job summary

Service Corporation International in Seattle seeks a results-driven Sales Manager to lead a team of Sales Counselors and drive location sales performance. You will deliver ongoing training, coach the team, and oversee aftercare and customer service to exceed customer expectations.

The role requires a strong background in sales leadership, CRM usage, and the ability to manage marketing initiatives and budgets while ensuring compliance and professional conduct in all client interactions.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 3–5 years of sales management experience required.
• Sales counselor and supervisory experience preferred.
• Experience in presenting, training, coaching and motivating salespeople.
• Valid driver’s license with good driving record.
• Insurance license as required by state law.
• Working knowledge of Windows-based PC and MS Office.
• CRM knowledge a plus.
• Ability to work beyond standard business hours.
• Ability to set goals for employees.

Responsibilities

• Meet and exceed location sales quotas.
• Provide initial and ongoing sales instruction to Sales Counselors.
• Manage Sales Counselors as primary reference regarding aftercare, prospecting, product knowledge, and closing skills.
• Develop marketing programs that fit geography and community demographics.
• Review pre-need and at-need contracts for compliance with laws.
• Prepare reports demonstrating financial controls.
• Maintain marketing materials, sales equipment, and sales rooms.
• Ensure compliance with Code of Conduct and licensing.

Skills

Staff management

Leadership

Sales coaching

CRM knowledge

MS Office

Customer service

Education

High school or equivalent

Bachelor’s degree preferred

Tools

CRM systems

MS Office

Job description

What we do

Our associates celebrate lives. We celebrate our associates. Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

Staff Management and Leadership

• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls

Operations Support

• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

• Education: High school or equivalent Bachelor’s degree preferred
• Experience: Sales Management experience of 3-5 years required
• Experience: Sales Counselor and sales supervisory experience preferred
• Experience: presenting, training, coaching and motivating salespeople and sales forces a plus
• Licenses: Valid state/province driver’s license with good driving record
• Licenses: Insurance license as required by state/province law and as prescribed by each state board
• Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Target Compensation Range

Compensation: $95,700 to $184,400 earnings potential

The estimated total target compensation for this position in the first year typically ranges from $95,700 to $184,400 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $95,700 to $184,400 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $20.90 per hour for all hours worked)

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code

98133

Category (Portal Searching)

Sales

Job Location

US-WA - Seattle

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer

M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.