Assistant Sales Manager

Service Corporation International; Santa Ana (CA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Flexible spending accounts

Job summary

Service Corporation International (SCI) in Santa Ana, CA, seeks a Sales Manager to drive pre-need sales, monitor team performance, and optimize revenue growth. You will train staff, guide sales strategies, and ensure quality in-home presentations and contracts.

The role requires 1–2 years of sales management experience, bilingual Spanish, and CRM proficiency; in-home sales and funeral services familiarity are a plus. Competitive benefits and salary are offered.

Qualifications

• Education: High School diploma or equivalent required; Advanced education strongly preferred for continued career advancement.
• Licenses: Valid and current driver’s license is required.
• Experience: Sales Management experience 1–2 years; proven ability to exceed annual sales goals; in-home sales a plus; strong presentation/public speaking experience; funeral services industry experience preferred; CRM systems experience desired.

Responsibilities

• Revenue Generating 60%: Qualifies leads, schedules appointments, presents pre-need services, completes electronic contracts, and generates referrals.
• Administrative 20%: Ensures contracts/paperwork are accurate and timely; builds community relationships; manages budgets and expenses; processes time cards.
• People Development 20%: Coaches staff, provides feedback, answers questions on commissions, develops team, screens candidates, collaborates with HR on discipline and promotions.

Skills

Bilingual Spanish

CRM systems

MS Office

Word

Excel

PowerPoint

Education

High School diploma or equivalent

Advanced education

Tools

CRM systems

MS Office

Word

Excel

PowerPoint

Job description

Our associates celebrate lives. We celebrate our associates.

Responsible for achieving annual pre-need sales volume and margin goals of sales team as well as individual sales production. Observe sales representatives during sales meetings and provide timely constructive feedback to motivate pre-need revenue growth. Tracks and trends sales, addresses gaps, takes initiate to dismiss underperforming sales staff.

JOB RESPONSIBILITIES

• Revenue Generating 60%
  • Qualifies sales leads by asking probing questions and providing information; schedules sales appointments.
  • Applying sales skills presents pre-need services and products to consumers and influences the importance of pre-need.
  • Completes electronic sales contract and closes the sales.
  • Generates sales leads by presenting pre-need presentations or information at community or non-profit events and consumer homes.
• Administrative 20%
  • Ensures contracts and paperwork are accurately and thoroughly completed by Sales Representative in a timely manner.
  • Builds positive business relationships within the community, non-profit, and civic organizations in order to build Brand presence.
  • Developing and achieving AOR and individual sales goals Learning how to apply market demographics, share, and growth/decline rates to develop annual sales goals for sales team.
  • Responsible for developing an annual financial budget, monitoring and approving expenses, and achieving financial budget in both revenue and expense.
  • Approves time cards prior to deadline, initiates personnel change transactions. Additional responsibilities as requested or assigned.
• People Development 20%
  • Coach revenue generators on techniques, technology, and influential personal style.
  • Provide timely constructive feedback; may recommend re-training.
  • Facilitates answers to sales and commissions questions.
  • Develop a strong, trusting, and reliable team.
  • Understand team members career aspirations and provide assignments to develop skills and/or close gaps.
  • Constructively address issues and provide tangible and appropriate feedback.
  • Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.
  • Monitor training requirements ensuring staff is current.
  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff.
  • Collaborates with Field Management on Associate Performance, pay increases, special pays, and career advancements.
  • Discipline staff as necessary.
  • Writes development plans to close behavior or skill gaps.
  • Collaborates with Human Resources throughout discipline, development, and termination processes.
  • Initiates discussions to terminate underperforming staff. Recommends and discusses terminations with Leadership.

MINIMUM REQUIREMENTS

• Education: High School diploma or equivalent required Advanced education strongly preferred for continued career advancement.
• Licenses: Valid and current driver’s license with an acceptable driving record is required.
• Experience: Sales Management experience of 1-2 years required Prior revenue generating sales experience with a demonstrable record of exceeding annual sales goals required Experience with in-home sales a plus Experience giving presentations to consumer audiences or public speaking ability required Experience in the Funeral Services Industry strongly desired Experience with Customer Relationship Management (CRM) systems is desired.

KNOWLEDGE, SKILLS & ABILITIES

• Administrative skills necessary to manage work force, administrative transactions, and planning / forecasting responsibilities.
• Ability to present products and service information with compassion and influence to consumers one-on-one or in a group/public setting.
• Computer literate and proficient with MS Office, Word, Excel, and Power Point.
• Ability to use computerized databases for sales presentations and electronic contracts.
• Must be bilingual in Spanish.

WORK CONDITIONS

• Environment - Work is primarily indoors; professional attire required when in contact with potential customers and families.
• Postures – Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings.
• Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.
• Hours – May work beyond standard hours or schedule as business needs arise.
• Travel – frequent amount of local and/or multiple location travel required.

COMPENSATION

Salary- $70,304 ($70,304 - $110,000 annualized targeted first year earnings)

BENEFITS

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 92705

Category (Portal Searching): Sales

Job Location: US-CA - Santa Ana

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. “SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.