Sales Manager

Service Corporation International; Santa Ana (CA); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Health Savings Account

Job summary

Service Corporation International in Santa Ana, CA is seeking a Sales Manager to lead a team of Sales Counselors, drive location quotas, and deliver exceptional customer service.

You will train, coach, and motivate staff, manage marketing programs, review contracts for compliance, and prepare reports. This is a full-time role with strong earning potential through commissions and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Sales experience required.
• Sales supervisory experience preferred.
• Experience presenting, training, coaching and motivating salespeople is a plus.

Responsibilities

• Lead staff and achieve location sales quotas.
• Train Sales Counselors using company manuals and policies.
• Provide ongoing sales instruction to meet customer needs.
• Oversee aftercare, prospecting, product knowledge, and closing skills.
• Develop marketing programs tailored to community demographics.
• Manage contracts to ensure compliance with laws.
• Prepare reports on financial controls and performance.
• Maintain marketing materials and sales resources.
• Ensure adherence to the Code of Conduct and licensure requirements.

Skills

CRM systems

MS Office

Windows PC

Confidentiality

Goal setting

Time management

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

MS Office

Job description

Our associates celebrate lives. We celebrate our associates. Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

• Staff Management and Leadership
• Meet and exceed established location sales quotas
• Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
• Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
• Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service
• Market Share
• Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
• Analyze and be aware of competitor pricing
• Plan and participate in community events designed to develop prospects and heighten awareness of the location
• Expense Management
• Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
• Approve all discounts offered to customers
• Prepare reports that demonstrate compliance with financial controls
• Operations Support
• Maintain all marketing materials, training manuals, sales equipment and other sales supplies
• Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
• Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
• Compliance
• Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
• Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM REQUIREMENTS

• Education High school or equivalent
• Bachelor’s degree preferred
• Experience Sales experience required
• Sales Counselor and sales supervisory experience preferred
• Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

• Valid state/province driver’s license with good driving record
• Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Working knowledge of Windows-based PC environment and MS office applications
• Knowledge of Customer Relationship Management systems a plus
• Ability to maintain confidentiality
• Ability to work beyond standard business hours when necessary to service customers
• Ability to set goals for employees that are challenging but achievable

Compensation

Compensation: ($80,000 - $125,000 annualized targeted first year earnings) Third year incumbents average earnings exceed $175,000 with top performer earnings exceeding $250,000. The PPA Sales Manager commission plan payouts are based on exceeding defined quotas. Commissions are monthly.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 92705

Category (Portal Searching): Sales

Job Location: US-1702 Fairhaven Avenue, Santa Ana, CA - Fairhaven Memorial Park Mortuary Crematory and Flower Shop

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.