Sales Manager

Hilton; Richmond (VA); On-site; USD 58,000 - 78,000; Full time

Job summary

Hilton in Richmond, VA is seeking a Sales Manager to sell guestrooms to assigned market segments and help reach the hotel’s financial targets. You will support the sales team, generate leads, and close deals to maximize occupancy and revenue.

The role requires 2+ years of sales experience, excellent communication, and strong negotiation skills. Travel for client meetings and industry events is expected, with a focus on delivering exceptional guest service.

Qualifications

• College degree or HS diploma with related experience.
• Excellent verbal and written communication skills.
• Strong negotiation and relationship-building abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in computer systems and MS Office.

Responsibilities

• Assist sales team in achieving budgeted guestroom revenue, profit and occupancy goals.
• Communicate with Director of Sales to review opportunities impacting revenue.
• Conduct weekly sales calls to accounts and uncover new business.
• Build and strengthen relationships with existing and new accounts for future bookings.
• Travel locally for outside calls, site visits, and networking events.
• Maintain accurate sales records to ensure quality and future prospects.

Skills

Communication

Negotiation

Organizational skills

Customer service

Team player

Attention to detail

Computer skills

Education

College degree

HS Diploma with experience

Tools

Microsoft Office

Delphi

Job description

250 rooms | 17,634 sq. ft. total event space across 13 meeting roomsAmenities include: on-site restaurants (La Grotta, 1885 Café & Market), lobby bar (Gather & Hem), indoor pool, fitness center, EV charging, banquet & meeting support.Located in the heart of Virginia’s capital in the historic Miller & Rhoads building, this hotel is just steps from the Richmond Convention Center and Virginia State Capitol. Blending historic charm with modern amenities, it provides an engaging downtown environment for hospitality professionals serving both business and leisure travelers.Pay Range:$58,000.00-$78,000.00JOB SUMMARYThe Sales Manager has overall responsibility for selling guestrooms for an assigned market segment(s). The Sales Manager will assist the sales team in meeting or exceeding the hotel’s budgeted financial targets. The Sales Manager is also responsible for meeting assigned monthly sales goals.MINIMUM REQUIREMENTSEducation• College degree or High School Diploma with related experienceExperience• Previous sales experience minimum 2+years’ experienceSkills and KnowledgeThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.• Must be able to read, write, and understand English• Excellent verbal and written communication skills including leading and participating in formal presentations• Strong negotiation skills as well as the ability to cultivate leads, build relations, and close the deal• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment• Strong computer skills. Microsoft Office, Delphi, other programs as it pertains to this position• Ability to work as part of a team• Strong desire to deliver high quality of customer service• Detail oriented and organized as it pertains to accuracy and efficiency• Good personnel and management and organizational skillsJOB DUTIES• Assist sales team in achieving and exceeding budgeted goals in guestroom revenue, profit and occupancy for the total hotel• Effectively communicate with Director of Sales and/or Director of Revenue to review opportunities that impact revenue goals• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)• Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.• Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.• Arrange site inspections of the hotel for new accounts• Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects• Respond to all sales inquiries within 24 business hours• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)• Responsible for negotiating sales contracts and the implementation and set up as required• Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of hotel through creative and selective selling• Assist in the development of the annual budget and quarterly owner reviews• Participate in management meetings to discuss budget, forecast and rate• Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction• Participate in hotel weekly staff meeting, if applicable• Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours• Other duties as assignedHRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.