Sales Manager

HRI Hospitality; Richmond (VA); On-site; USD 58,000 - 78,000; Full time

Job summary

HRI Hospitality in Richmond, VA is seeking a Sales Manager to drive guestrooms sales for designated market segments. You will support the sales team in meeting budgeted targets and monthly sales goals, while developing strong client relationships.

Qualified candidates have 2+ years of sales experience, a college degree or related diploma, and excellent English communication skills. This on-site role offers a competitive pay range and opportunities for growth within a historic hotel setting.

Qualifications

• College degree or High School Diploma with related experience.
• 2+ years' sales experience minimum.
• Must read, write, and understand English.

Responsibilities

• Assist sales team in achieving and exceeding budgeted goals in guestroom revenue, profit and occupancy for the total hotel.
• Conduct weekly sales calls to existing and new accounts; uncover new business in assigned market segment(s).
• Build and strengthen relationships with existing and new accounts to enable future bookings.
• Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads.
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, etc.
• Arrange site inspections of the hotel for new accounts.
• Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects.
• Respond to all sales inquiries within 24 business hours.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Responsible for negotiating sales contracts and the implementation and set up as required.
• Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of hotel through creative and selective selling.

Skills

Reading & writing English

Verbal communication

Negotiation

Organization

Microsoft Office

Teamwork

Customer service

Detail oriented

Leadership/management

Education

College degree or HS diploma with related experience

Tools

Microsoft Office

Delphi

Job description

250 rooms | 17,634 sq. ft. total event space across 13 meeting rooms

Amenities include: on-site restaurants (La Grotta, 1885 Café & Market), lobby bar (Gather & Hem), indoor pool, fitness center, EV charging, banquet & meeting support.

Located in the heart of Virginia's capital in the historic Miller & Rhoads building, this hotel is just steps from the Richmond Convention Center and Virginia State Capitol. Blending historic charm with modern amenities, it provides an engaging downtown environment for hospitality professionals serving both business and leisure travelers.

Pay Range

$58,000.00-$78,000.00

JOB SUMMARY

The Sales Manager has overall responsibility for selling guestrooms for an assigned market segment(s). The Sales Manager will assist the sales team in meeting or exceeding the hotel’s budgeted financial targets. The Sales Manager is also responsible for meeting assigned monthly sales goals.

MINIMUM REQUIREMENTS

Education

College degree or High School Diploma with related experience

Experience

Previous sales experience minimum 2+years' experience

Skills and Knowledge

• Must be able to read, write, and understand English
• Excellent verbal and written communication skills including leading and participating in formal presentations
• Strong negotiation skills as well as the ability to cultivate leads, build relations, and close the deal
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Strong computer skills. Microsoft Office, Delphi, other programs as it pertains to this position
• Ability to work as part of a team
• Strong desire to deliver high quality of customer service
• Detail oriented and organized as it pertains to accuracy and efficiency
• Good personnel and management and organizational skills

JOB DUTIES

• Assist sales team in achieving and exceeding budgeted goals in guestroom revenue, profit and occupancy for the total hotel
• Effectively communicate with Director of Sales and/or Director of Revenue to review opportunities that impact revenue goals
• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)
• Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
• Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
• Arrange site inspections of the hotel for new accounts
• Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects
• Respond to all sales inquiries within 24 business hours
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• Responsible for negotiating sales contracts and the implementation and set up as required
• Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of hotel through creative and selective selling
• Assist in the development of the annual budget and quarterly owner reviews
• Participate in management meetings to discuss budget, forecast and rate
• Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction
• Participate in hotel weekly staff meeting, if applicable
• Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours
• Other duties as assigned

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements_._