Sales Manager

Bloomingdale's; Palo Alto (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Bloomingdale's in Palo Alto is seeking a Sales Manager who will inspire the team to deliver an exceptional store experience and lead by example in coaching and developing direct reports. The role emphasizes recruiting, onboarding and driving outstanding customer service in a busy retail setting.

You will oversee merchandising direction, fulfillment processes and sales execution, balancing operations with guest satisfaction through hands-on leadership and a strategic, customer-first mindset.

Qualifications

• Experience recruiting, onboarding and developing direct reports.
• Strong focus on delivering outstanding customer experiences.

Responsibilities

• Observe, coach and role model customer-centric selling behaviors.
• Champion use of selling technology to support a seamless customer experience.
• Lead relationship selling and build a client book.
• Support store priorities and act as an engaged leader.
• Oversee merchandising direction with Visual Merchandising Manager / Merchandiser.
• Ensure restocking, floor moves, signing are completed.
• Provide daily oversight of fulfillment metrics to optimize fill rate.

Skills

People leadership

Retail sales

Client book growth

Job description

Store Leaders are on the forefront of both the colleague and customer experience. Through your dynamic leadership style, interpersonal skills and business acumen, you will inspire your team to bring the Bloomingdale’s mission to life. A leader’s success is through the connectivity of their team and as a Sales Manager, you are responsible for unlocking each member’s individual motivation and goals. A successful Bloomingdale’s Sales Manager possesses an inherent passion for people whether it is recruiting, onboarding and developing your direct reports or ensuring the customer receives an outstanding experience regardless of why they are in our stores. A Bloomingdale’s Sales Manager oversees a multi-million dollar component of the overall store business. It often includes multiple families of businesses with a large sales professional span of control. In today’s retail environment, our leaders are flexible and agile supporting sales results, merchandising standards and ensuring customer fulfillment orders are completed on a timely basis.

Essential Functions

• Observe, coach and role model customer-centric selling behaviors at all times
• Require and champion use of selling technology to support a seamless customer experience
• Lead and educate relationship selling, building a client book and driving outreach to maximize business
• Actively support total store priorities and establish self as an available and engaged leader
• Lead and own execution of merchandising, partnering with "Visual Merchandise Manager / Merchandise Manager" as the owner of overall merchandising direction
• Ensure all necessary re-stocking, floor moves, signing are completed
• Provide daily oversight of fulfillment process, track metrics throughout the day to ensure optimum fill rate