Sales Manager

InterContinental Minneapolis-St. Paul Airport; Minneapolis (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

InterContinental Minneapolis-St. Paul Airport is seeking a Sales Manager to meet and exceed revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach within the assigned markets.

The role emphasizes direct sales activities, key account management, and targeted development with a focus on high revenue potential opportunities, while maintaining professional relationships and compliant with company standards.

Qualifications

• Experience in hotel sales and account management is preferred.
• Strong networking and relationship-building skills.
• Ability to analyze market trends and identify opportunities.

Responsibilities

• Achieves a minimum of 90% of productivity goals and 100% of activity goals.
• Direct Sales: targets 30+ room nights on peak; requires own transportation and a valid license.
• Key Account Management: maximize current hotel key accounts for revenue growth.
• New Account Development: capture competitor accounts through networking and research.
• Acquires referrals from existing accounts and follows up leads within 24 hours.
• Plans and implements an on-going Targeted Account Development hit list of 50+ room nights on peak.
• Continually targets for new business with 50+ room nights on peak through various outreach methods.
• Accounts service and management: maintain organized and up-to-date client files.
• Develops customer relationships through professional, courteous interpersonal interaction.
• Product knowledge: study market and competitors to capitalize on strengths and address weaknesses.
• Time management: focus on revenue-producing activity and maximize selling time.
• Represents the hotel and company with integrity and professionalism.

Job description

Job Description

Sales ManagerAs the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

What’s the job?

Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in profitable and win-win selling approach within the assigned markets.

YOUR DAY-TO-DAY

• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
• Direct Sales: Targets results-oriented high revenue potential sales calls of 30+ room nights on peak to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state driver’s license in order to make sales calls.
• Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
• Acquires referrals from existing accounts: Follows up on all leads within 24 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to sister hotels.
• Plans and implements an on-going Targeted Account Development "hit list" of 50+ room nights on peak in order to create new revenue and acquire valuable hotel contacts, and contracts.
• Continually targets and prospects for new business with 50+ room nights on peak through telemarketing, individual creativity and innovation.
• Account Service and Management: Maintains well-documented, accurate, organized and up-to‑date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
• Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
• Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
• Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
• Displays a neat, clean, and business-like appearance at all times.
• Administration: Achieves activity goals as established by management and completes all reports and assignments in an accurate and timely fashion.
• Community/Trade Involvement: Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.

Source: Hospitality Online