Area Group Sales Mgr

TPG Hotels and Resorts; Providence (RI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

Flexible Spending Accounts

401(k) retirement plan

Job summary

TPG Hotels and Resorts in Providence, RI is seeking a dynamic Sales Manager to drive revenue growth across the market. You will lead strategic outreach, develop targeted proposals, and cultivate relationships with corporate clients, event planners, and partners to maximize property performance.

The ideal candidate has proven hotel sales experience, strong leadership and presentation skills, and a hands-on approach to negotiations.

Qualifications

• Proven hotel sales and marketing experience with revenue goals
• strong leadership and team management skills
• excellent communication, negotiation and presentation abilities
• proficiency with hotel management systems and sales/marketing analytics tools
• in-depth knowledge of local and regional hospitality market

Responsibilities

• Represent the Company and hotel professionally with current and prospective customers
• Research demand generators, new business sources, and networking opportunities
• Develop sales strategies by researching competitors and market reports
• Create creative proposals and site visits to tailor solutions for clients
• Negotiate terms, close sales, and achieve revenue goals
• Manage accounts and ensure high-level customer service at events
• Prepare and maintain required sales reports and compliant records
• Participate in industry events to stay updated on trends

Skills

Hotel sales experience

Leadership

Communication

Negotiation

Presentation

Education

Bachelor's degree in hospitality management or related field

Tools

Hotel management systems

Sales analytics tools

Job description

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Representative of the Company – As the representative of the Company and hotel, professionally approach and communicate with current and prospective customers. Knowledgeable on market, positioning of hotel, amenities and brand. Understand booking patterns, trends, high demand times, and events in the market. Convey a strong belief in the hotel and confidently discuss hotel features, services and advantages.
• Research, Identification & Sales Development – Research and understand demand generators, new business sources, the internet as a prospecting tool, community involvement and networking.
• Research competing hotels and identify sales strategies. Understand and use industry reports like Star Reports, etc. Develop effective sales strategies to counter the competition. Develop valuable business relationships that result in additional sales and new customers. Research each customer’s business, hospitality needs, identify who to talk to and how to get sales closed. Monitor customer preferences to determine focus of sales efforts. Research and identify new business opportunities for the hotel including reaching out to event planners and staying abreast of local events. Represent the Company at trade association meetings to promote hotel.
• Proactive and Creative Sales - Exercise creativity, discretion and independent judgment in determining how to assemble an event to suit each customer's taste. Give full attention to what customers are saying, taking time to understand the points being made and asking questions as appropriate. Conduct site visits and prepare original, creative proposals tailored to address the needs of and to impress the customer. Develop solutions to any cost concerns and resolve any challenges or problems. Aggressively pursue all appropriate opportunities for customer solicitation and relationship building. Aggressively engage in creative networking, uncovering and cold calling prospective clients to generate activity for future business.
• Negotiate and Close Sales – Influence and convince customers to select the hotel for their hospitality needs. Negotiate terms and reconcile differences. Develop contingency plans and act promptly and effectively when closing problems arise. Recognize customers for loyalty and/or accept feedback. Identify and secure business to fit the yield strategy. Sell to fill need dates. Sell and upsell hotel services to meet/exceed sales and financial objectives. Capture all profitable business. Attain/exceed sales goals and profitability. Directly responsible for achieving production numbers established by booking goals and outside sales activities. Communicate sales activities with peers and superiors.
• Account Management - Develop and maintain constructive and cooperative working relationships with customers and others in the course of their event planning. After securing business, deliver a high level of customer service with key decision makers, solve customer problems, meet commitments, seek customer input and anticipate customer needs. As appropriate, meet the customer at the event, ensure proper event set-up and customer satisfaction. Take initiative to solve any problems by liaison with other hotel managers.
• Administration – Responsible for compilation of required sales reports and reporting process. Maintain accurate and up-to-date records of all sales and transactions. Complete all required and requested reporting in a timely and accurate manner. Provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Relationship Building

• Cultivate strong relationships with key clients, industry partners, and stakeholders.
• Attend industry events, conferences, and trade shows to network and stay updated on industry trends.

Qualifications

• Bachelor's degree in hospitality management, Business, Marketing, or a related field.
• Proven experience in hotel sales and marketing, with a track record of achieving revenue goals.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and presentation abilities.
• Proficiency in using hotel management systems, sales software and marketing analytics tools.
• In-depth knowledge of the local and regional hospitality market.

The Sales Manager plays a pivotal role in driving a hotel's revenue growth and brand recognition. This role demands a dynamic blend of strategic thinking, interpersonal skills, and industry expertise to succeed in a competitive hospitality landscape.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

Full benefits package for full-time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!