Sales Manager

Four Seasons Hotels Ltd; Holiday (FL); On-site; USD 73,000 - 78,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager to drive account growth and deliver exceptional guest experiences. This role involves developing new and existing accounts, executing strategic sales plans, and maintaining relationships with regional tourism authorities. The ideal candidate will possess strong organizational and presentation skills, along with a passion for hospitality. Join a team that values connection and excellence, and enjoy a supportive company culture with opportunities for growth and development in a stunning oceanfront location.

Benefits

On-site Physical Therapist

24-hour Gym Access

Holiday, Vacation & Sick Pay

Robust Benefit Plan

Company Match 401K Plan

Laundered Employee Uniform

Free Employee Meals

Complimentary Stays Worldwide

Training and Development Opportunities

Employee Recognition Programs

Qualifications

• 5-7 years experience in resort/hotel sales roles.
• Strong organizational skills and ability to balance multiple priorities.

Responsibilities

• Develop and maintain accounts through strategic planning.
• Conduct presentations and maintain relationships with clients.

Skills

Hospitality Sales Operations

Organizational Skills

Presentation Skills

Microsoft Office Skills

Delphi Software

Critical Thinking

Creative Problem Solving

Education

College Education

Equivalent Experience

Tools

Delphi

FDC Software

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

SALES MANAGER

The Four Seasons Resort Hualalai is looking for a Sales Manager. Candidates with a passion for excellence, expertise in hospitality sales operations and proven territory leadership experience are invited to apply for a career with Four Seasons. As a member of the Sales team, the Sales Manager drives a strategic plan and purpose towards account growth across multiple hotel disciplines to deliver exceptional experience and retention.

WHAT YOU’LL DO

1. Develop accounts (new and existing) by mapping specific business and buying tendencies. Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up.

2. Perform daily telephone solicitations to new and existing accounts/customers in defined geographic region.

3. Promote awareness to corporate, incentive and association markets via travel to respective regions in the country providing presentations and personal sales calls.

4. Maintain communication/relationship with WSO network for specific assigned region, as well as other FS hotels toward achieving pre-determined revenue goal.

5. Create and execute an annual sales plan specific to market assignment.

6. Presentations skill proficiency in one-on-one, small group, or large forum requirements (up to 80ppl audience or more).

7. Promote local awareness through maintaining relationships with regional tourism authority and CVB in network. Attending local event planning opportunities for education and awareness.

8. Orchestrate strategic approach to property tours personally conducted and in absence of on-site capacity which includes detailed layouts of suggested space, methods of salesmanship and guidance for on-site replacement, and personal integration despite physical presence. Notifies appropriate resort leadership and communication channels for excellent outcomes.

9. Entertain customers while on property, conducts site inspections for own and other markets, visible to all clients in-house beyond own market, and highly engaged with hotel operations and leadership to expand personal brand awareness, connection, and relationship extension as a sales leader.

10. Work closely with conference services and catering throughout planning and execution of definite program; keeps Director of Special Events and senior hotel leadership promptly and fully informed of all business unusual, client feedback, and all measures to support favorable outcome of program development and execution. Ensures she/he is a product expert and strong problem-solver.

11. Coordinate all sales related activity in conjunction with guidance of the director of sales; negotiates contract specifics to achieve maximum profitability while satisfying customer needs.

WHAT TO BRING

1. Successful candidate must possess legal work authorization in United States.

2. College education or equivalent experience.

3. Must host strong organizational skills and ability to balance multiple priorities with finesse.

4. Capacity to present property in small and large client forums including developing messages of interest into visual presentations of concise sales strategies.

5. Typing 50-70 words per minute required, as well as strong Microsoft skill orientation.

6. Excellent knowledge of Delphi. FDC software preferred.

7. Knowledge of luxury Hawaii group markets and working experience in market preferred.

8. Five to seven years’ experience in a resort and/or hotel and or sales capacity.

9. Four Seasons and luxury competitive brand experience a plus.

10. Displays critical thinking, creative problem solving, and genuine solution-oriented thinking with a balance between needs, rationale and transparent communication, and profit balanced approach.

11. Capable of working with the use of software technologies to support sales functions up to 8-10 hours per shift.

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

1. Salary Range: $73,000 - $78,000

2. An on-site Physical Therapist.

3. 24-hour access to Indoor and Outdoor Gym.

4. Holiday, Vacation & Sick pay.

5. Robust Benefit Plan.

6. Company Match 401K Plan.

7. Laundered Employee Uniform.

8. Free employee meals prepared by the Four Seasons Culinary ‘Ohana.

9. Complimentary stays at Four Seasons Worldwide.

10. Training and Development Opportunities.

11. Employee Recognition Programs.

Learn more about what it is like to work at Four Seasons Resort Hualalai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.