Sales & Leasing Manager | Raleigh

MAA; Raleigh (NC); On-site; USD 52,000 - 82,000; Full time

Job summary

MAA is seeking a Sales and Leasing Manager to lead leasing and prospect engagement across multiple apartment communities. You will supervise leasing teams, coordinate tours, drive lead recovery campaigns, and partner with digital marketing to optimize occupancy and revenue.

The role requires strong leadership, a focus on customer experience, and the ability to manage concurrent leasing campaigns and reports. A valid driver’s license and relocation flexibility support market travel.

Qualifications

• 2-4 years of leasing and/or sales experience required, or an equivalent combination of education and experience.
• 1-2 years of supervisory/management experience or equivalent training required.
• Driver’s license from state of residence and reliable transportation required for travel within the market.
• Bilingual skills preferred.

Responsibilities

• Supervises leasing and prospect engagement teams across a designated property portfolio, delegating tasks and coaching performance.
• Oversees daily leasing operations to ensure personalized leasing experiences.
• Coordinates regional leasing contests, specials, and marketing initiatives with regional teams and asset management.
• Delivers regular performance reports to track progress, tour volume, and leasing outcomes.
• Maintains knowledge base and collaborates with teams using digital tools to coordinate tasks.

Skills

Leasing experience

Supervisory skills

Communication skills

Organization

Digital collaboration

MS Office

Education

Bachelor’s degree preferred

Tools

Webex

CRM software

Job description

Job SummaryThe Sales and Leasing Manager reports to a Regional Vice President to manage the leasing operations and support the financial performance of a portfolio of MAA apartment communities within a market. Primary scope of responsibility includes ensuring the delivery of personalized leasing experiences to potential residents; escort of prospects to multiple locations for scheduled tours; completion and audit of post-tour follow-ups; efficient lease application processing. This role will also organize and deploy targeted lead recovery campaigns to help boost conversion and lead engagement at properties of concern in coordination with digital marketing and lead generation partners.The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:Appreciating the uniqueness of each individualCommunicating openly and with integrityEmbracing opportunitiesDoing the right thing at the right time for the right reasonsDuties and ResponsibilitiesSupervises leasing and prospect engagement teams across a designated property portfolio, delegating tasks, setting leasing goals and focus areas, coaching performance, and ensuring alignment with occupancy targetsEnsures the recruitment, onboarding, and ongoing training of staff through shadowing and coachingOversees daily leasing operations to ensure consistent delivery of personalized leasing experiencesMonitors tour schedules, staffing coverage, and contact volume to optimize prospect engagementProvides leadership and facilitates property tours, follow-ups, and leasing activities when necessaryCoordinates and promotes regional leasing contests, specials, and marketing initiatives in collaboration with regional, division, and/or asset management.Monitors and maintains a library of virtual tour content to support digital leasing effortsMaintains expert knowledge of community features and competitive positioning across portfolioConducts market research and competitor analysis through regular property visitsEvaluates property presentation, safety, and curb appeal, and provides feedback to on-site property managementEnsures accurate handoff of lease applications to centralized processing teams and processes applications when necessaryDelivers regular and ad-hoc performance reports to track team progress, prospect and tour volume, and leasing outcomesMonitors, audits, and maintains artificial intelligence tool knowledge base to ensure accuracy and enable optimal performance of centralized supportCollaborates effectively with team members, management, and stakeholders in person and using digital collaboration tools and platforms (e.g., email, video conferencing, project management applications) to coordinate tasks and share updates.Maintains flexible scheduling, including weekends and holidays, to support team coverage and ensure optimal service deliveryPerforms other related duties as assigned to meet the needs of the business.Required Qualifications2-4 years of leasing and/or sales experience required, or an equivalent combination of education and experience1-2 years of supervisory/management experience or equivalent training requiredDriver’s license from state of residence and reliable transportation required for travel within the marketPreferred QualificationsLeasing and/or leasing management experience preferredBachelor’s degree preferredBilingual skills preferredKnowledge, Skills, and AbilitiesSupervisory and leadership skills to delegate and manage the performance of others, including coaching, counseling, and developmentLeasing and sales knowledge, skills and abilities to sell products and services to new customersCustomer service skills and conflict resolution skills to overcome objections and resolve issuesSkill and ability to clearly and concisely communicate verbally and in writingOrganizational skills to maintain records and schedulesKnowledge of apartment management laws and regulations at the federal, state, and local levelsAbility to visually inspect units, grounds, and other aspects of the property to determine adherence to standardsProficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)Proficiency with digital collaboration tools (e.g., Webex)Ability to maintain confidentiality and maintain appropriate discretionAbility to operate a personal motor vehicle for property visits within the designated geographic marketPhysical and Environmental RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.DisclaimerPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.