Leasing Manager | MAA Midtown Square

MAA; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

MAA is seeking a Leasing Manager to oversee leasing, marketing and customer service at a Houston community. You will train staff, drive creative marketing, manage resident data and coordinate tours with prospective residents. You’ll handle renewals and move-ins while ensuring policy compliance and a high standard of resident relations.

The role emphasizes leadership, market-driven marketing, and strong communication to maximize occupancy and resident satisfaction at the property.

Qualifications

• High school diploma or GED required with 1+ years of apartment leasing experience.
• Bachelor’s degree strongly preferred; CAM or NALP certification preferred.
• Experience in leasing, marketing and staff training is advantageous.

Responsibilities

• Provide direction and coaching to leasing staff and support a marketing plan.
• Leasing apartments to prospective residents and guiding applicants through the process.
• Respond to inquiries and schedule property tours with prospective residents.
• Maintain resident files, process renewals and coordinate move-ins.
• Assist with marketing efforts and recruitment of leasing staff as needed.
• Ensure compliance with applicable laws and company policies.

Skills

Creative marketing

Sales experience

Customer service

Communication skills

Organizational skills

Microsoft Office proficiency

Education

High school diploma/GED

Bachelor’s degree strongly preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Job SummaryThe Leasing Manager reports to the Property Manager of an assigned apartment community for MAA and oversees all leasing, marketing and customer service activities. Responsibilities include creative marketing to generate a pool of prospective residents; customer relationship management to capture and maintain data on prospective residents; leasing apartments to prospective residents and providing training to leasing staff.The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include:Appreciating the uniqueness of each individualCommunicating openly and with integrityEmbracing opportunitiesDoing the right thing at the right time for the right reasonsDuties and ResponsibilitiesProvides direction and guidance to staff performing leasing and marketing, and customer service for the assigned apartment community.Provides on the job training and coaching to leasing staff. May participate in the recruitment and selection process of new leasing staff. May provide input and contribute to the performance management of leasing staff.Maintains information on incoming prospects daily and shares with the leasing staff and property management as needed.Develops and initiates creative and innovative methods to increase the quantity and quality of incoming prospective residents. Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents. Contacts prospective residents by phone to market the property and schedule tours.Performs leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property.Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property. Meets with prospective residents and checks the availability of units based on preferences and budget.Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities.Notifies prospective resident of approval or disapproval. Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments. Assists new residents with the move-in process.Prepares and maintains a file for each resident according to policy and procedures.Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.Receives and corresponds with residents regarding service or other needs. Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.Ensures adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents.Supports Open Arms and other initiatives that demonstrate and enhance Mid-America’s corporate culture.Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.Attends and participates in training programs and events which may require air travel.Performs other related duties as assigned to meet the needs of the business.Required QualificationsHigh school diploma/GED and one or more years of experience in apartment leasing requiredPreferred QualificationsBachelor’s degree strongly preferredLeasing and/or marketing management experience preferredCAM or NALP certification preferredKnowledge, Skills, and AbilitiesCreative marketing skills to generate consumer interest and engage prospective residentsSales knowledge, skills and abilities to sell products and services to new and existing customersCustomer service skills and conflict resolutions skills to overcome objections and resolve issuesSkill and ability to clearly and concisely communicate verbally and in writingOrganizational skills to maintain records and schedulesKnowledge of apartment management laws and regulations at the federal, state, and local levelsAbility to visually inspect units, grounds, and other aspects of the property to determine adherence to standardsProficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint).Ability to maintain confidentiality and maintain appropriate discretionPhysical and Environmental RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.This job operates in a professional office environment with frequent exposure to the outdoors and adverse weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.DisclaimerPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.