Sales Leader

Express, Inc.; Altoona (IA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Job summary

Express, Inc. seeks a Retail Sales Leader in Altoona to enhance sales potential through effective coaching of associates. Your role includes overseeing daily operations and ensuring excellent customer service.

This position requires a high school diploma, at least one year of experience, and effective communication skills. Benefits include various health coverages, a 401(k) plan, and paid time off. Candidates must be authorized to work in the U.S.

Qualifications

• 1 year of experience required.
• Must meet physical requirements.
• Must be available for nights, weekends, and non-business hours.

Responsibilities

• Assist in developing and motivating associates.
• Provide coaching/training to store associates.
• Partner with Store Management for feedback on performance.
• Execute action plans to optimize results.
• Monitor customer service provided by team members.

Skills

Previous retail experience preferred

Ability to effectively communicate

Demonstrated sales accountability

Collaborative skills

Ability to multitask

Education

High School or Equivalent

Tools

iPad

Registers

Job description

Retail Sales Leader

Location: Outlets Of Des Moines

Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in‑moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in‑store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Benefits and Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Equal Opportunity Employer

PHOENIX is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, disability, or any other legally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say "Associate Relations" or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.