Sales Leader

EXPRESS; Aurora (CO); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Merchandise discount

Paid time off

Parental leave

Job summary

PHOENIX is seeking a Retail Sales Leader in Aurora Mall to drive store operations and coach associates. You’ll manage floor and stockroom flow, ensure exceptional customer service, and lead training on product and policies. Collaboration with management will shape staffing and performance feedback.

You will oversee checkout, merchandise replenishment, and visual presentation, while modeling our customer experience standards and ensuring a positive shopping environment.

Qualifications

• High School Diploma or GED required.
• 1 year of retail or leadership experience.
• Proficient with iPad and POS registers.
• Ability to work nights, weekends and non‑business hours.
• Ability to meet physical requirements.

Responsibilities

• Drive store operations on sales floor and stockroom.
• Coach and train associates to maximize sales and service.
• Lead scheduling and ensure proper coverage.
• Oversee checkout experience and merchandise flow.
• Monitor customer service and resolve issues positively.
• Lead product launches, signage, visual standards.

Skills

Retail experience

Customer service

Communication

Sales accountability

Team collaboration

Education

High School Diploma or GED

Tools

iPad

POS registers

Job description

Retail Sales Leader – Aurora Mall

Responsibilities

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in‑store shopping experience for customers.

Key Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in‑the‑moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards
• Partner with Store Management to provide feedback on associate performance
• Assist in training associates on store operations, product, policy, and procedures
• Execute action plans that optimize results
• Execute all aspects of daily store operations
• Ensure appropriate associate coverage to create a great customer experience
• Oversee and authorize the checkout experience
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store
• Monitor and analyze the customer service provided by team members
• Build an effective schedule with the right associate in the right place at the right time
• Promote and support an environment focused on delivering great in‑store customer experiences
• Effectively resolve customer service issues to a positive outcome
• Lead and model our customer experience model
• Display expert knowledge of product, company policies, promotions, loyalty programs
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 1
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends, and non‑business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Ability to effectively communicate with customers, peers, and supervisors
• Demonstrated sales accountability
• Demonstrated collaborative skills and ability to work well with a team
• Ability to multitask and handle multiple customers and/or processes at once

Benefits

PHOENIX offers a range of benefits to help protect full‑time associates’ health and long‑term financial security:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid time off
• Parental leave for new moms and dads

For part‑time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage including medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may also be eligible for paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with company match, Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide.

Pay Range

$20.75 – $28.30 per hour (actual compensation is dependent upon location, education, skills and experience).

Equal Employment Opportunity

PHOENIX is an equal‑opportunity employer. PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment based on any federal, state, or local protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call 1-800-964-9793 and indicate “Associate Relations,” or email [e-mail].