Associate Manager

EXPRESS; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, pharmacy, dental and vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

EXPRESS in Miami, Florida is seeking an Associate Manager who will support the Store Manager in managing operations, training, and enhancing sales performance. The ideal candidate will have 3-5 years of retail experience, strong leadership skills, and a commitment to driving customer engagement. Primary responsibilities include hiring and developing talent, managing daily store operations, and ensuring compliance with company policies. Benefits include medical coverage, 401(k), and paid time off.

Qualifications

• 3-5 years of relevant job experience in retail or sales.
• Availability to work nights, weekends, and non-business hours.
• Physical capability to meet job requirements.

Responsibilities

• Support the store manager in daily operations.
• Attract, hire, and develop store associates.
• Drive sales and ensure compliance with company policies.
• Resolve customer complaints effectively.

Skills

Supervisory skills

Communication skills

Customer service skills

Technology proficiency (iPad, registers)

Sales management

Education

High School or Equivalent

Job description

An Associate Manager supports the store manager in managing store operations, recruiting, training, and sales functions, drives productivity, ensures compliance with company policies, and creates a great in-store shopping experience for our retail customers.

Key Responsibilities

• Attract, hire, develop, inspire, and retain top talent
• Support an environment that encourages an exceptionally high level of store morale
• Focus all store associates on creating an environment built on teamwork and a "one team" mentality
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to and including Sales Leaders, to encourage professional growth and build a bench of talent
• Identify high performing store associates and assist in their growth
• Develop and maximize the success of store associates to achieve sales potential and customer experience
• Attract and hire store associates, up to and including Sales Leaders
• Analyze the business and execute/communicate clear action plans that optimize results
• Manage all aspects of daily store operations
• Ensure all store associates have clarity on goals and action plans
• Provide feedback to support the creation of clear action plans that optimize results
• Manage and delegate workload and ensure execution of plans and strategies across the store
• Maintain adherence to Company Policies and ensure the safety of store associates and customers
• Manage merchandise flow, such as shipment, replenishment, and omni‑channel operations, throughout the store
• Optimize sales/operations opportunity by leading associates to consistently execute merchandising strategies, operations, loyalty programs and other company initiatives
• With approval of the Store Manager, build an effective schedule with the right associate in the right place at the right time
• Support and develop a store environment focused on consistently delivering a great in‑store customer experience
• Resolve customer complaints to a positive outcome; determine source of issues and take initiative to identify and resolve
• Lead consistent focus on delivering a great customer experience
• Create a culture of proactive customer engagement to exceed our customer's expectations
• Drive loyalty and credit card acquisition through an engaged store team
• Create positive in-store experience through visual standards
• Other essential functions may occur as directed by your supervisor

Required Experience & Qualifications

• Education: High School or Equivalent
• Years of Experience: 3‑5 years of relevant job experience
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non‑business hours
• Meets physical requirements
• Previous retail experience preferred
• Proven ability to drive sales results
• Strong supervisory, communication and customer service skills
• Minimum of two years relevant experience
• Prior sales management experience

Benefits and Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say "Associate Relations" or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.