Sales Lead - White House Black Market

Chico's FAS, Inc. - Retail; Short Hills (NJ); On-site; Part time

Job summary

A leading retail company seeks an Associate Lead to support store operations and enhance customer experience. Responsibilities include supervising sales associates, managing inventory, and ensuring operational efficiency. Ideal candidates will have strong customer service skills and retail experience. This is a part-time role with eligibility for associate programs and flexible hours.

Qualifications

• Preferred: 2+ years retail or sales management experience.
• Willing to travel within the district.
• Physical ability to lift 50 lbs and perform related tasks.

Responsibilities

• Supports management in operations to ensure customer experience.
• Supervises sales associates and prepares weekly schedules.
• Promotes customer service by assisting and responding to inquiries.

Skills

Strong customer service skills

Excellent communication skills

Problem-solving

Education

High School diploma or equivalent

Job description

POSITION OBJECTIVE:
The Associate Lead supports management in the store's operations to ensure a great customer experience and maximize profitability. Performs sales and register transactions.

FUNCTIONAL RESPONSIBILITIES:

1. Promotes customer service by greeting and assisting customers; responds to inquiries and complaints professionally and promptly.
2. Performs operational tasks including cash handling, reporting, price changes, merchandise handling, and opening/closing duties; reviews payroll documentation for accuracy.
3. Monitors sales activities and productivity; communicates performance and motivates staff to achieve goals.
4. Maintains customer awareness to enhance service and security; stays current on policies regarding payments, exchanges, and security.
5. Knows current sales and promotions; displays merchandise accordingly.
6. Supports inventory and supplies receipt and dispatch per company policy.
7. Supervises sales associates involved in sales, inventory, cash reconciliation, and customer service; prepares weekly schedules for floor coverage.
8. Models sales techniques and product knowledge; assists customers in merchandise selection based on needs.
9. Builds customer loyalty through clienteling and wardrobe styling.
10. Maintains standards in merchandise presentation, loss prevention, and other duties as directed.
11. Participates in visual merchandising and store set-ups.
12. Assists in developing store staff; interprets KPI reports and provides coaching; offers feedback for performance reviews.
13. Performs other duties as assigned.

Note: Duties may vary by brand.

COMPETENCIES:

• Culture: Demonstrates company values including customer focus, trust, engagement, and high performance.
• Manages Complexity: Effectively solves problems amidst complex information.
• Plans and Aligns: Prioritizes work to meet organizational goals.
• Organizational Savvy: Navigates organizational dynamics effectively.
• Courage: Addresses difficult issues proactively.

QUALIFICATIONS:

• High School diploma or equivalent.
• Must be 18 or older.
• Preferred: 2+ years retail or sales management experience.
• Excellent communication skills.
• Willing to travel within the district.
• Strong customer service skills.
• Knowledge of store operations.
• Physical ability to stand, maneuver, lift 50 lbs, and perform related tasks.
• Reliable attendance and flexibility to work nights, weekends, holidays.

Starting at $16.50/hour or local minimum wage. Part-time associates are eligible for employee programs. For benefits, visit our Careers page at jobs.chicos.com.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or other protected categories.