Full-Time Sales Lead - White House Black Market

Chico's FAS, Inc.; Neptune Township (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in retail is seeking a Full-Time Sales Lead to join their dynamic team. This role emphasizes creating exceptional customer experiences while driving sales and profitability. As a Sales Lead, you will inspire and motivate your team, ensuring they meet performance standards while promoting a culture of collaboration and customer loyalty. With opportunities for personal development and a supportive environment, this position is perfect for those passionate about fashion and leadership. Join a company that values diversity and inclusion, and help shape the future of retail.

Qualifications

• 1+ year retail or sales management experience preferred.
• Strong organizational skills and multitasking ability.

Responsibilities

• Supervise sales associates and customer service efforts.
• Motivate the sales team to meet sales goals.
• Ensure efficient register operations and adherence to policies.

Skills

Communication Skills

Customer Service

Organizational Skills

Sales Techniques

Education

High School Diploma

Job description

Full-Time Sales Lead - White House Black Market

Join our team at One Premium Outlet Blvd S 419, Tinton Falls, NJ, and be part of a fashion-obsessed environment dedicated to making women feel beautiful through styling and social experiences.

Position Objective

The Sales Lead supports management in promoting a customer and product-focused sales culture, emphasizing great customer experiences and profitability. We value our team members and strive to be the most inspiring place to work, learn, and grow.

Functional Responsibilities

Drive for Results

• Set clear expectations and hold the team accountable for brand, performance, and behavior standards.
• Oversee operational activities like opening, closing, and merchandise flow.
• Supervise sales associates, inventory, cash handling, and customer service efforts.
• Maintain standards in merchandise presentation, loss prevention, and other store duties.
• Motivate the sales team to meet sales goals and develop personal sales targets.
• Train and coach team members on product knowledge and sales techniques.

Build High Performing Teams

• Inspire and motivate the team, promoting shared vision and core values.
• Encourage collaboration and effective communication for positive change.
• Seek personal development opportunities and feedback to enhance leadership skills.

Customer Experience

• Promote MAPS principles, providing a cohesive omni-channel experience.
• Utilize sales techniques and product knowledge to assist customers.
• Build customer loyalty through clienteling and wardrobe styling.
• Resolve customer concerns promptly.
• Ensure efficient register operations and adherence to payment and return policies.
• Maintain consistent communication with customers via loyalty programs and sign-ups.

Talent Development

• Support and follow up on training programs and seminars.
• Assist in developing store associates and interpret KPI reports for coaching.
• Recognize and reward outstanding employee performance.
• Ensure adherence to employment policies and practices.

Other duties may be assigned, and responsibilities may vary across brands.

Qualifications

• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 years or older
• Excellent communication and customer service skills
• Ability to learn company technology and store operations
• Strong organizational skills and multitasking ability
• Availability to work flexible hours, including nights, weekends, and holidays

Physical Requirements

• Constant walking/standing (67-100% of shift)
• Occasional lifting up to 50 lbs. (1-33% of shift)
• Frequent climbing (34-66% of shift)

We are always accepting applications for talented individuals. Please note that some duties may vary by brand. We provide accommodations for applicants with disabilities upon request. Chico’s FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.