Full-Time Sales Lead - White House Black Market

Chico's FAS, Inc. - Retail; Tinton Falls (NJ); On-site; Full time

Job summary

Join as a Full-Time Sales Lead at a prominent retail brand in Tinton Falls. You’ll ensure excellent customer service and oversee store operations to maximize profitability. Ideal candidates will have retail experience, a high school diploma, and strong communication skills. Competitive pay starting at $16.50/hour and potential for growth.

Benefits

Employee assistance program

Employee discount program

Qualifications

• Must be at least 18 years old.
• Minimum 2 years prior retail or sales management experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Promotes customer service by ensuring associates assist customers.
• Monitors associate sales activities and motivates them.
• Supervises associates and prepares weekly schedules.

Skills

Customer Service

Communication

Sales Management

Education

High School Diploma

Job description

Full-Time Sales Lead - White House Black Market

Location

Tinton Falls, New Jersey

Country

United States

Region

NY Metro

Reference Number

9279

Position type

Permanent

Category

Retail

Job Function

Store - Associate

Mid to Senior Level
Mid to Senior Level (Management)

Full-Time Sales Lead - White House Black Market

POSITION OBJECTIVE:
The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

FUNCTIONAL RESPONSIBILITIES:

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.

• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.

• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full.

• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.

• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.

• Supports and administers receipt and dispatch of inventory and supplies according to company policy.

• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.

• Models’ sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

• Builds and maintains a solid customer following through clienteling and wardrobing.

• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.

• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.

• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.

• Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

COMPETENCIES:

• Culture
◦ Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.

• Manages Complexity
◦ Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Plans and Aligns
◦ Planning and prioritizing work to meet commitments aligned with organizational goals.

• Organizational Savvy
◦ Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

• Courage
◦ Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS:

• High School diploma or equivalent

• Must be 18 years old or older

• Minimum 2 years prior retail or sales management experience preferred

• Excellent communication, verbal, and written skills

• Excellent communication, verbal, and written skills

• Able to travel to stores throughout the district

• Excellent customer service skills

• Knowledge of administrative aspects of store operations

• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling

• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives

• Ability to work a flexible work schedule, including nights, weekends, and holidays is required
Starting at $16.50/hour or city/local minimum wage as applicable.
Our part time associates are eligible to participate in the Company’s employee assistance program and employee discount program. Please visit our Careers page at jobs.chicos.com for more information regarding our benefits.


Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.