Sales Lead - White House Black Market

Chico's FAS, Inc. - Retail; Bridgewater (MA); On-site; Full time

Job summary

A leading retail company seeks an Associate Lead to enhance customer experience and profitability. This role supports management with operational tasks, trains associates, and ensures excellent service levels. Ideal candidates have strong customer service skills and prior retail management experience.

Benefits

Employee assistance programs

Discount programs

Qualifications

• 2+ years retail or sales management experience preferred.
• Strong customer service skills and excellent communication.
• Ability to travel within the district and to lift up to 50 pounds.

Responsibilities

• Support management in daily store operations and customer experience.
• Motivate and train associates to achieve sales targets.
• Manage payroll documentation and basic operational activities.

Skills

Customer Service

Communication

Problem Solving

Education

High School diploma or equivalent

Job description

POSITION OBJECTIVE:
The Associate Lead is primarily responsible for supporting management in the general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

FUNCTIONAL RESPONSIBILITIES:

1. Promotes customer service by ensuring associates greet and assist customers; responds to customer inquiries and complaints professionally and promptly.
2. Performs basic operational activities including cash handling, reporting, price changes, merchandise handling, and open and closing duties; reviews payroll documentation for accuracy.
3. Monitors sales activities and productivity; communicates performance to associates; motivates and trains staff to achieve targets.
4. Maintains awareness of customers to enhance service levels and reduce security risks; stays current on policies regarding payments, exchanges, and security.
5. Maintains knowledge of current sales and promotions; displays merchandise according to standards.
6. Supports receipt and dispatch of inventory and supplies per company policy.
7. Supervises associates involved in sales, inventory receipt, cash reconciliation, or customer service; prepares weekly schedules for proper floor coverage.
8. Models sales techniques and communicates product knowledge; assists customers in locating merchandise based on their needs.
9. Builds customer loyalty through clienteling and wardrobing.
10. Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed.
11. Participates in visual merchandising directives including store sets and replenishment.
12. Assists in developing store staff; interprets KPI reports; provides coaching and feedback for performance evaluations.
13. Performs other duties as assigned.

This position may vary across different brands.

COMPETENCIES:

• Living the Chico’s FAS Values: Customer Focus, Trust, Engagement, Results & High Performance.
• Managing Complexity: Solving problems amidst complex, high-volume, and contradictory information.
• Planning & Aligning: Prioritizing work to meet organizational goals.
• Organizational Savvy: Navigating complex policies, processes, and organizational dynamics.
• Courage: Addressing difficult issues directly.

QUALIFICATIONS:

• High School diploma or equivalent.
• Must be 18 or older.
• Preferred: 2+ years retail or sales management experience.
• Excellent communication skills.
• Ability to travel within the district.
• Strong customer service skills.
• Knowledge of store operations.
• Physical ability to stand, maneuver, lift up to 50 pounds, and perform related tasks.
• Reliable attendance and flexible schedule, including nights, weekends, holidays.

Starting at $16.50/hour or local minimum wage. Benefits include employee assistance and discount programs. Visit jobs.chicos.com for more info.

Chico’s FAS, Inc. is an equal opportunity employer and prohibits discrimination based on race, color, religion, marital status, age, national origin, disability, gender, sexual orientation, gender identity, veteran status, or other protected categories.