Sales Lead & Team Coach — Elevate Customer Experience

N23 Premium Brands Opco LLC; Boston (MA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

LOFT in Boston is seeking a Sales Lead to deliver personalized customer experiences and support the Store Manager in daily operations. You will model brand standards, coach associates, and help maintain a welcoming, inclusive store environment.

The role emphasizes teamwork, seamless omnichannel shopping, and flexibility to work evenings, weekends, and holidays. Pay ranges from $16.00 to $20.00 per hour, USD, with 401(k) and employee discounts available depending on employment type.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist leadership with onboarding and developing an engaged team.
• Foster an inclusive store environment where everyone feels welcome.
• Uphold high visual and operational standards with focus on the customer.
• Use tools to drive a customer-focused, profitable team environment.
• Provide in-the-moment feedback and coaching to enhance customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Stay informed on priorities/promotions and enable omnichannel shopping.
• Step into the manager role when needed.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication and coaching

Flexible availability

Initiative

Organization and delegation

Tools

POS system

Job description

LOFT in Boston is seeking a Sales Lead to deliver personalized customer experiences and support the Store Manager in daily operations. You will model brand standards, coach associates, and help maintain a welcoming, inclusive store environment.

The role emphasizes teamwork, seamless omnichannel shopping, and flexibility to work evenings, weekends, and holidays. Pay ranges from $16.00 to $20.00 per hour, USD, with 401(k) and employee discounts available depending on employment type.