Sales - Lead Solutions Support Representative (Electrical/Mechanical Project Estimator)

MDA Edge; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Solutions Support Representative to join their dynamic team. In this role, you will leverage your technical aptitude and customer service skills to manage project estimations and customer inquiries effectively. You will be responsible for preparing quotes, overseeing project contracts, and collaborating with engineering and sales teams to ensure customer satisfaction. This position offers a unique opportunity to work in a fast-paced environment where your contributions will directly impact project success. If you are self-motivated and thrive in a customer-focused role, this is the perfect opportunity for you.

Qualifications

• Strong customer service and technical skills are essential.
• Ability to manage multiple projects and communicate effectively.

Responsibilities

• Handle customer inquiries and prepare quotes based on technical data.
• Manage project contracts and oversee budgetary requests.

Skills

Customer service skills

Technical aptitude

Problem-solving skills

Excel proficiency

Interpersonal skills

Organizational skills

Communication skills

Tools

Epicor ERP

Business Information Modeling (BIM)

Job description

Sales - Lead Solutions Support Representative (Electrical/Mechanical Project Estimator)

2 days ago Be among the first 25 applicants

MDA Edge provided pay range

This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$29.00/hr - $29.00/hr

• Work Hours: Monday–Friday, 8 AM–5 PM
• Location: Onsite (Remote work is NOT an option)
• Employment Type: Temp-to-hire

Technical Skills:

• Basic Excel proficiency is required.
• Experience with Epicor ERP (or similar manufacturing ERP systems) is a plus but not required.
• Any experience in project estimation is beneficial but not mandatory.

Customer Service:

• Strong customer service skills and a customer-focused mindset are essential.

Job Responsibilities:

• Handle customer inquiries, review technical data/specifications, and prepare quotes accordingly.
• Maintain direct verbal and written communication with customers regarding technical, commercial, and pricing inquiries.
• Manage budgetary and formal bid requests, ensuring accurate specifications, qualifications, and timelines.
• Oversee project contracts in the CRM system, from initial quotation to final sale, including:
• Providing customers with value-engineered alternative products that meet their needs while optimizing cost, delivery, and installation time.
• Maintaining regular communication with sales personnel about pending quotations.
• Collecting and verifying necessary information from customers and their engineers for accurate takeoffs, job bids, quotations, and orders.
• Coordinating with Engineering and Production to ensure proper technical submittals and compliance with codes and specifications.
• Leading Project Review meetings and managing data submission, approvals, and order negotiations.
• Scheduling and managing deliveries of Tempered Water Systems (TWS) and ThermaFlow Plus orders.
• Building strong relationships with customers across multiple market segments to facilitate smooth communication and project execution.
• Collaborating with Product Managers, Sales Managers, and Marketing teams to stay updated on pricing, product updates, and program changes.
• Handling customer complaints and feedback related to technical products and services through the Customer Feedback Response (CFR) process.
• Reviewing engineering and architectural build-out plans and utilizing Business Information Modeling (BIM) tools to provide technical support.
• Performing additional duties as assigned.

Requirements & Expectations:

• Strong technical aptitude combined with excellent customer service, interpersonal, and organizational skills.
• Ability to manage multiple projects and work with different customers simultaneously.
• Self-motivated, capable of working independently and driving personal growth.
• Excellent written and verbal communication skills.
• Confident, articulate, and professional speaking abilities.
• Strong problem-solving skills to address customer needs and issues effectively.
• Ability to understand and calculate figures related to discounts, commissions, percentages, and sales order amounts.
• Decision-making capabilities aligned with company policies, particularly in handling customer concerns.
• Ability to meet deadlines and prioritize workload efficiently.
• Physical requirements:
  • Ability to sit, stand, walk, kneel, crouch, or carry loads up to 10 pounds.
  • Strong vision capabilities including close, distance, color, and peripheral vision.
  • Proficiency in operating office equipment such as computers, scanners, copiers, fax machines, and telephones.
• Ability to demonstrate technical aptitude (a test may be required).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting