Pool Mechanical Support Rep

Pentair plc; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Pentair is seeking a Pool Mechanical Support Rep for its Dallas team. The role focuses on providing technical support for pool systems, assisting with troubleshooting, and ensuring customer satisfaction. Ideal candidates should have experience in technical support and possess strong problem-solving skills.

Benefits

Paid holidays

Paid vacation

Medical, Dental, and Vision Insurance

401(k) with up to 5% match

Tuition reimbursement

Qualifications

• Experience in technical support, preferably in pool systems or related fields.
• Strong problem-solving skills and ability to troubleshoot remotely.
• Excellent verbal communication and customer service skills.

Responsibilities

• Provide phone-based technical support for pool products.
• Guide customers through problem diagnosis and resolution.
• Maintain detailed call logs and service records.

Skills

Problem-solving

Technical support

Customer service

Communication

Job description

Pool Mechanical Support Rep page is loaded

Pool Mechanical Support Rep

Apply locations Wolfforth, TX time type Full time posted on Posted 2 Days Ago job requisition id R21470

Job Description:

Pool Mechanical Support Rep – Dallas, TX

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Pool Mechanical Support Rep to join our Dallas TX team. You will provide expert over-the-phone support for pool equipment and systems to our top pool professionals. In this role, you will assist in troubleshooting, diagnosing, and resolving technical issues remotely while determining when on-site service by a field technician is necessary. Your focus will be delivering excellent customer service, ensuring fast resolution of technical problems, and support product performance in the field. The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems.

You will:

• Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems

• Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding

• Assess when on-site support is required and coordinate with field technicians to resolve more complex issues

• Maintain detailed call logs and service records, tracking issues to ensure timely resolutions

• Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance

• Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction

Key Qualifications:

• Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)

• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone

• Excellent verbal communication and customer service skills

• Ability to assess complex situations and determine the appropriate next steps

• Proficiency in reading and understanding technical manuals and schematics

• High level of attention to detail and organizational skills

Shift/Hours:

• 8:00am - 5:00pm Monday – Friday. Plus, overtime when needed. (Must be flexible)

• This position is currently remote, however due to training purposes you will be required to occasionally be in the office.

Compensation:

The hourly pay range for this role is: $28.00 to $33/hr. DOE. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits:

As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:

• Paid holidays

• Paid vacation

• Paid sick time

• Medical, Dental, and Vision Insurance

• 401(k)

• Up to 5% 401K match starting day one of employment

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Caregiver leave

• Prescription drug insurance

• Tuition reimbursement

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

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Bilingual Pool Mechanical Support Rep

locations Wolfforth, TX time type Full time posted on Posted 2 Days Ago

At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive.

Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com .