Sales Lead - Premium Retail (Experiential, Flexible Hours)

Warner Bros. Discovery; Chicago (IL); On-site; USD 35,000 - 62,000; Full time

Job summary

Warner Bros. Discovery is seeking a store operations professional to support the Harry Potter Chicago store. You will coach staff, manage department sales, and help meet operational and guest engagement goals within a best-in-class retail environment.

You will connect with guests by delivering excellent service, addressing needs, and promoting the steps of service to ensure a memorable experience. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• Minimum 1 year experience in premium retail (retail management preferred).
• Exhibited proficiency for business acumen with exceptional customer service experience.
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.
• Established time management, prioritization, and organizational skills.
• Ability to communicate clearly and effectively with a positive attitude.
• Proficiency with Word, Excel, PowerPoint.
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Responsibilities

• Coaches store employees to meet all expectations.
• Supports staffing and zoning plan for all associates within the store.
• Serve as lead point of contact for the store for all employees.
• Works closely with the store’s assistant manager in strategies, core focuses and procedures.
• Promotes a positive and seamless guest experience.

Skills

Customer service

Leadership

Communication

Business acumen

Organizational skills

Open availability

Tools

Word

Excel

PowerPoint

Job description

Warner Bros. Discovery is seeking a store operations professional to support the Harry Potter Chicago store. You will coach staff, manage department sales, and help meet operational and guest engagement goals within a best-in-class retail environment.

You will connect with guests by delivering excellent service, addressing needs, and promoting the steps of service to ensure a memorable experience. This role requires flexibility for evenings, weekends, and holidays.