Sales Lead - Premium Retail (Experiential, Flexible Hours)

Warner Bros. Discovery

Chicago (IL)

On-site

USD 35,000 - 62,000

Full time

4 days ago
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Job summary

Warner Bros. Discovery is seeking a store operations professional to support the Harry Potter Chicago store. You will coach staff, manage department sales, and help meet operational and guest engagement goals within a best-in-class retail environment.

You will connect with guests by delivering excellent service, addressing needs, and promoting the steps of service to ensure a memorable experience. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

  • Minimum 1 year experience in premium retail (retail management preferred).
  • Exhibited proficiency for business acumen with exceptional customer service experience.
  • Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.
  • Established time management, prioritization, and organizational skills.
  • Ability to communicate clearly and effectively with a positive attitude.
  • Proficiency with Word, Excel, PowerPoint.
  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Responsibilities

  • Coaches store employees to meet all expectations.
  • Supports staffing and zoning plan for all associates within the store.
  • Serve as lead point of contact for the store for all employees.
  • Works closely with the store’s assistant manager in strategies, core focuses and procedures.
  • Promotes a positive and seamless guest experience.

Skills

Customer service
Leadership
Communication
Business acumen
Organizational skills
Open availability

Tools

Word
Excel
PowerPoint

Job description

Warner Bros. Discovery is seeking a store operations professional to support the Harry Potter Chicago store. You will coach staff, manage department sales, and help meet operational and guest engagement goals within a best-in-class retail environment.

You will connect with guests by delivering excellent service, addressing needs, and promoting the steps of service to ensure a memorable experience. This role requires flexibility for evenings, weekends, and holidays.

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