Retail Supervisor – Guest Experience Leader (Full‑Time)

Compass Group USA; Chicago (IL); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Job summary

Compass Group USA, through Restaurant Associates, is hiring a full-time RETAIL SUPERVISOR at the Harry Potter Shop, 676 North Michigan Avenue, Chicago, IL 60611. The role requires prior supervisory experience, open availability, and a strong commitment to customer service and food safety.

You will oversee daily operations, cash handling, scheduling, staff training, and compliance with company policies. This is a fast-paced retail environment within a premier museum and corporate dining program.

Qualifications

• Previous supervisory experience is required.
• Open availability is required.
• Strong customer service and safety focus.

Responsibilities

• Oversees daily operations of the retail department.
• Manages cash handling and daily/weekly/monthly reporting.
• Assists in menu planning and ordering using company programs.

Skills

Customer service

Cash handling

Team supervision

Scheduling

Training

Problem solving

Tools

Company programs

Job description

Compass Group USA, through Restaurant Associates, is hiring a full-time RETAIL SUPERVISOR at the Harry Potter Shop, 676 North Michigan Avenue, Chicago, IL 60611. The role requires prior supervisory experience, open availability, and a strong commitment to customer service and food safety.

You will oversee daily operations, cash handling, scheduling, staff training, and compliance with company policies. This is a fast-paced retail environment within a premier museum and corporate dining program.