Sales Lead - Pico Union (Los Angeles)

The Salvation Army USA Western Territory; Los Angeles (CA); On-site; USD 20,877 - 29,735; Part time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee discounts

Monthly management incentive bonus

AFLAC

Job summary

A community-focused organization in Los Angeles is seeking a Sales Lead to assist in managing day-to-day operations at its thrift store. The role involves supervising staff, ensuring high levels of customer service, and coordinating operations in collaboration with the Store Manager. Ideal candidates will have retail experience and strong communication skills. This position offers opportunities for career growth, flexible scheduling, and other employee benefits.

Qualifications

• Must have a minimum of one-year previous retail experience and Supervisory experience preferred.
• Ability to communicate effectively with management, store employees, customers and donors.

Responsibilities

• Take an active role and partner with the Store Manager in day-to-day operations.
• Ensure customer needs are met and service is quick and efficient.
• Provide coaching, training, and development to Store Employees.
• Coordinate daily morning and shift change team meetings.

Skills

Retail experience

Supervisory skills

Effective communication

Customer service

Education

High School Diploma or equivalent

Job description

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Los Angeles Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

Pay rate: $18.37/PH

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Monthly management incentive bonus
• AFLAC

Sales Lead Responsibilities

• Taking an active role and partners with the Store Manager in the day-to-day operation of the store.
• Assuming responsibility for all day-to-day store operations in the absence of the Store Manager and Assistant Manager.
• Providing coaching, training and development to the Store Employees.
• Ensuring Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• In absence of Store Manager and Store Assistant Manager, communicate any personnel issues with District Sales Manager.
• In absence of Store Manager and Store Assistant Manager, coordinate daily morning and shift change team meetings.
• Ensures store is maintained and adequate inventory levels on hand. Ensure timely completion of regular and accurate Rag Out from the sales floor.
• BRP (Back Room Processing) - Ensuring that Material Handlers are working effectively and efficiently to meet daily processing goals.
• Donation Attendant (s) - In absence of Store Manager, ensures that the Donation Attendants are working effectively and efficiently as outlined in the Donation Attendant Job Description.
• Responsible for adequate amount of change at the beginning of each day, safeguarding cash in registers, and banking of cash receipts as per ARCC policy.
• Implement appropriate loss prevention measures as directed.
• Perform other written and/or verbal duties as may be assigned by Management.

Qualifications

• High School Diploma or equivalent.
• Must have a minimum of one-year previous retail experience and Supervisory experience preferred.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs. Ability to perform various repetitive motion tasks

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Part-time employees may be scheduled to work any shift including evenings, weekends, and holidays.

Travel Required

Yes. Time to time assist in other local stores when short staffed/meetings

Additional Qualifications

Education: High School or Equivalent or better.

Experience: 1 year previous retail experience and Supervisory.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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