Sales Lead- Granada Hills

Salvation Army Careers; Los Angeles (CA); On-site; USD 21,000 - 25,000; Part time

Job summary

The Salvation Army is hiring a part-time Sales Lead for our Granada Hills store. This role provides leadership in daily store operations, customer service, and donor interactions within a no-fee ARC program.

The position supports the Store Manager with supervision and ensures a positive shopping experience for customers and donors. Flexible scheduling, including evenings, weekends, and holidays, is available to meet store coverage needs; previous supervisory experience is preferred.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of retail experience; supervisory experience preferred.
• Must pass background check, including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

Responsibilities

• Assist Store Manager in opening/closing, POS operations, inventory management, and donations.
• Cover daily store operations and cash handling in manager's absence.
• Monitor KPIs to drive store sales and profitability.
• Schedule employees to ensure proper coverage and lead daily meetings.
• Ensure customer and donor satisfaction and maintain community relations.
• Support Back Room Processing and warehouse tasks.
• Maintain security of cash, inventory, and store premises.
• Ensure safety standards and conduct weekly store meetings.

Skills

Retail experience

Supervisory experience

Customer service

Communication skills

Education

High School Diploma or equivalent

Job description

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Covina Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

The Salvation Army is hiring for part-time Sales Lead at our Granada Hills Store. Great opportunity to get a start or improve your retail and customer service skills while contributing to the success of our Adult Rehabilitation Program. For information on this position, please read below:

QUALIFICATIONS:

• High School Diploma or equivalent.
• Must have a minimum of one-year previous retail experience and Supervisory experience preferred.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers and donors.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Takes an active role and partners with the Store Manager in daily store operations. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of the Store Manager and Assistant Manager - Schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Provides coaching, training, and development to the Store Employees. Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attention compliance.
• Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
• BRP (Back Room Processing) – Support Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.
• In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store currency, inventory, and property. This includes safe funds (including daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security.
• Ensure building is secured during non-operating hours with alarm system arming and alert protocol.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assists Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Part-time associates may be scheduled to work any part-time shift including evenings, weekends, and holidays.

Qualifications

Education

Required

High School or Equivalent or better.

Experience

Required

1 year: retail experience

Preferred

1 year: Supervisory experience preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.