Sales Lead-Oakland Main Store

The Salvation Army USA Western Territory; Oakland (CA); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Career growth

Paid time off

Employee discounts

Referral bonuses

Job summary

The Salvation Army USA Western Territory is seeking a Part-time Retail Sales Lead at our Oakland location. This 25‑hour weekly position involves assisting the Store Manager with daily operations, POS duties, inventory, merchandising, and donor interaction to deliver exceptional customer service.

You will help monitor performance metrics, supervise staff in the manager's absence, and ensure security and adherence to ARC policies. Benefits include PTO, discounts, and referral bonuses.

Qualifications

• High School diploma/GED.
• Minimum one-year retail experience and supervisory experience preferred.
• Must pass background check, including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Responsibilities

• Takes an active role and partners with the Store Manager in daily store operations.
• Assumes responsibility for day-to-day store operations in absence of Store/Assistant Manager.
• Monitors KPIs to drive sales and profitability as per budgets and goals.
• Schedules Store Employees to ensure coverage and conducts daily meetings; provides coaching and development.
• Ensures customer and donor satisfaction and improves the customer experience.
• Supports Back Room Processing to meet daily processing goals.
• Supervises and reports on Beneficiaries when Work Therapy is in place.
• Protects store currency and inventory; manages deposits and security.
• Ensures building security during non-operating hours and compliance with ARC policy.
• Implements safety measures and records weekly store meetings.
• May transfer to other stores based on business needs.
• Completes tasks assigned by District Sales Manager and Command Retail Directors.

Skills

Retail experience

Supervisory experience

Communication

Education

High School diploma/GED

Job description

OAKLAND, CA – Part‑Time Retail Sales Lead (25 hours weekly) – Pay Rate: $17.84 per hour

About the ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no‑fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Gilroy Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses

Responsibilities

1. Takes an active role and partners with the Store Manager in daily store operations. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
2. Assumes responsibility for all day‑to‑day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
3. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
4. In the absence of the Store Manager and Assistant Manager – schedule Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Provide coaching, training, and development to the Store Employees. Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
5. Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
6. BRP (Back Room Processing) – support Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
7. Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.
8. In the absence of the Store Manager and Assistant Manager – responsible for the protection and security of store currency, inventory, and property. This includes safe funds (including daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security.
9. Ensure building is secured during non‑operating hours with alarm system arming and alert protocol.
10. Assure that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assist Store Manager and Assistant Manager with conducting and recording mandatory Weekly Store Meetings.
11. May transfer or be relocated to other stores based on business needs.
12. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Position Objectives

• To provide customers with the best selection, exceptional service and well‑organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• High School diploma/GED
• Must have a minimum of one‑year previous retail experience and Supervisory experience preferred.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Core Competencies

• Problem Solving – Identify & resolve problems promptly; gather, analyze information, and develop solutions.
• Oral Communication – Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication – Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
• Teamwork – Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Sales Leads may be scheduled to work any part‑time shift including evenings, weekends, and holidays.

Additional Qualifications and Experience

• Behaviors: Team Player – works well as a member of a group.
• Behaviors: Dedicated – devoted to a task or purpose with loyalty or integrity.
• Behaviors: Leader – inspires teammates to follow them.
• Motivations: Self‑Starter – inspired to perform without outside help.
• Education: GED (required).
• Education: High School or Equivalent (required).
• Experience: customer service (required).
• Experience: 2 years as a Team Player (required).
• Experience: 2 years with effective communication (required).
• Experience: 2 years on POS (required).
• Experience: 1 year Retail Supervision (required).

Equal Employment Opportunity

Equal Opportunity Employer. Protected Veterans. Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.