Assistant Store Manager

The Salvation Army; Oakland (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, and Vision

Retirement Plan

Employee Discounts

Monthly management incentive bonus

EAP

Job summary

The Salvation Army Oakland Main Store is seeking an Assistant Store Manager to support daily operations, coaching staff, and ensure excellent customer and donor service. This role works closely with the Store Manager to maintain high standards and a positive community impact.

You will help manage day-to-day activities, oversee cash handling, scheduling, and training, while ensuring safety and quality service for customers and donors.

Qualifications

• Minimum 2 years retail management/supervisory experience.
• Ability to operate POS/cash registers and handle cash transactions.
• Valid driver's license with proof of insurance.
• Background check including criminal history and sex offender registry.
• Strong communication with management, staff, customers and donors.

Responsibilities

• Assist Store Manager in day-to-day operations and serve as acting manager when needed.
• Provide coaching, training, and development to store employees.
• Maintain ARC merchandising standards and monitor inventory levels.
• Ensure customer/donor needs are met and resolve issues efficiently.
• Support safety measures and loss-prevention policies across the store.

Skills

Retail management

Customer service

Cash handling

Driver's license

Education

High School diploma/GED or equivalent

Tools

POS/Cash Register

Job description

THE SALVATION ARMY, OAKLAND MAIN STORE

STORE ASSISTANT MANAGER

$18.84 HOURLY / BENEFIT ELIGIBLE - 40 HOUR WORK WEEK

ABOUT THE ARC:

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM:

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Pleasant Hill Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED:

• Opportunity for career growth.
• Paid time off.
• Employee Discounts.
• Employee Referral Bonuses.
• Monthly management incentive bonus.
• Medical, Dental, and Vision.
• Retirement Plan.
• AFLAC.
• Employee Assistance Program (EAP).

As our enthusiastic and hardworking ASSISTANT STORE MANAGER, you will be responsible for (but not limited to):

• Taking an active role and partners with the Store Manager in the day-to-day operation of the store.
• All day-to-day store operations in the absence of the Store Manager.
• Providing coaching, training, and development to the Store Employees.
• Ensuring Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• Communicating any personnel issues with Management, in absence of Store Manager. May issue disciplinary warnings, conference reports, employee evaluations and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Ensuring store is maintained at ARC Merchandising Standards, adequate inventory levels on hand.
• BRP (Back Room Processing) - In absence of Store Manager, ensure that the Material Handlers are working effectively and efficiently to meet daily processing goals.
• Adequate amount of change at the beginning of each day, always safeguarding cash in registers and safe and banking of cash receipts as per ARCC policy.
• Assisting the Store Manager on ensuring that safety measures are established and maintained consistent with ARC policy and governmental regulations.
• Implementing appropriate loss prevention measures.
• Other written or verbal duties as may be assigned by Management, Retail Directors and Command Administration.

Qualifications to be considered for this position:

• High School diploma/GED or equivalent.
• Must have a minimum of 2 years previous Retail Management/Supervisory experience.
• Must be able to accurately handle POS/Cash Register operations and cash transactions.
• Must hold a valid Driver's license, be able to show proof of insurance.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to move product up to 50lbs.
• Ability to perform various repetitive motion tasks.
• Must be able to perform duties with or without reasonable accommodation,

Schedule:

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.