Sales Lead - FT

Chico's; High Point (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Sales Lead to foster a vibrant sales culture. This dynamic role involves driving results, building high-performing teams, and enhancing customer experiences through exceptional service. The ideal candidate will possess strong communication and organizational skills, with a passion for motivating others. Join a company that values growth and teamwork, where your contributions will help shape a thriving retail environment. If you're ready to make a significant impact, this opportunity is perfect for you!

Qualifications

• 1+ year retail or sales management experience preferred.
• Strong customer service skills and effective communication.

Responsibilities

• Support management in promoting a customer-focused sales culture.
• Train and coach team members on product knowledge.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

Sales Lead - FT

Position Objective:

The Sales Lead is responsible for supporting management in promoting a customer- and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations. This includes delivering a great customer experience and maximizing profitability. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities:

1. Drive for Results
2. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
3. Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
4. Supervises associates engaged in sales, inventory receipt, cash reconciliation, or customer services. Utilizes weekly schedules for proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise accordingly.
5. Maintains standards in merchandise handling, presentation, loss prevention, and other duties as directed by management.
6. Develops a high-performance culture, motivating the sales team to meet sales and productivity goals; meets personal sales goals.
7. Trains and coaches team members on product knowledge, both online and in-store.
8. Assists with locate fulfillment and selling activities.

1. Build High Performing Teams
2. Motivates and inspires the store team, promoting a shared vision and modeling core values.
3. Encourages an inclusive, collaborative approach to problem-solving.
4. Communicates effectively with store teams and management to lead positive change.
5. Seeks personal development opportunities and solicits feedback to enhance leadership skills.

1. Customer Experience
2. Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles, ensuring a cohesive omni-channel experience.
3. Uses various techniques and product knowledge to meet sales expectations; assists customers in locating or selecting merchandise based on their needs.
4. Builds and maintains customer relationships through clienteling and wardrobing.
5. Ensures prompt resolution of customer concerns.
6. Maintains a fast and efficient register experience, staying current on policies regarding payments, returns, exchanges, and security.
7. Maintains consistent client communication via customer books, rewards, and sign-ups.

1. Talent Development
2. Supports and follows up on training programs and seminars.
3. Assists in developing store associates, interpreting KPI reports, and providing coaching and feedback for performance evaluations.
4. Drives team engagement by recognizing and rewarding outstanding performance.
5. Ensures adherence to employment practices and policies.

Other duties as assigned. This position may vary across different brands.

Qualifications:

• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 years or older
• Excellent communication skills (verbal and written)
• Strong customer service skills
• Ability to learn and adapt to company technology
• Knowledge of store operations and administrative tasks
• Strong organizational skills and multitasking ability in a fast-paced environment
• Effective communication with customers
• Flexible work schedule including nights, weekends, and holidays

Physical Requirements:

• Constant walking/standing (67-100% of shift)
• Occasional lifting up to 50 lbs. (1-33% of shift)
• Frequent climbing (34-66% of shift)

We welcome applications for top talent and review submissions to match qualifications with open positions. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance.

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion across all protected categories.