Sales Lead (Commission Sales)

European Wax Center, Inc.; New York (NY); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Waxing discount 50%

Product discount 40%

Health insurance

Paid time off

Flexible scheduling

Job summary

European Wax Center is seeking a charismatic sales lead to connect with guests, deliver exceptional service, and embody the EWC brand across every interaction. You will drive sales while maintaining a high standard of guest experience and loyalty program awareness.

In this role, you’ll earn hourly pay plus commission, enjoy significant product and waxing discounts, and benefit from flexible scheduling, sick time, family leave, and health insurance eligibility based on hours.

Qualifications

• Strong customer service and communication abilities are essential.
• Able to work well in a team and collaborate with colleagues.
• Proven sales mindset with ability to meet targets and drive results.
• Flexible and proactive; comfortable multitasking and adapting to busy shifts.

Responsibilities

• Provide impeccable service to guests and promote the EWC brand.
• Drive and exceed individual KPIs by delivering outstanding guest experience.
• Explain benefits of savings programs, products, and promotions.
• Answer calls professionally and respond to inquiries from guests.
• Build knowledge of promotions, packages, products, and loyalty programs to enhance sales.
• Process purchases and maintain an accurate cash drawer.

Skills

Customer service

Communication skills

Team collaboration

Sales orientation

Multitasking

Coaching receptiveness

Proactive attitude

Job description

As a sales lead, you will connect and engage with our customers by providing excellent customer service and be an expert in the EWC brand. You will use your expertise to ensure every moment is an opportunity for confidence! We seek a charismatic person who can lead with care and integrity and is committed to delighting our guests.

• This is a sales / performance-based position and you earn sales commission, in addition to an hourly wage, for hitting weekly sales targets!
• Hourly wage plus commission, resulting in typical total compensation of $25-$40/hour
• 50% off waxing and 40% discount on EWC retail products
• Supplemented health insurance offered to associates who meet the hours criteria
• Paid sick time and family leave
• Flexible days and hours because work/life balance is important

Responsibilities:

• Provide impeccable service to our guests and be a true ambassador of the brand ensuring that every guest is treated according to European Wax Center standards.
• Drive and exceed individual key performance indicators, by ensuring the highest level of customer service and guest experience.
• Understand and explain the benefits of our savings program, products, and promotions.
• Answer phone calls professionally and respond to guest inquiries.
• Provide the best experience for customers by continuously building knowledge of company promotions, packages, products, and loyalty programs.
• Create and maintain accurate annotations of customer reservations.
• Process customer purchases and maintain an accurate cash drawer.

We are looking for a person who:

• Has a friendly, eager and personable demeanor and strong communication skills
• Thrives working in a team environment.
• Has a collaborative spirit and proactive attitude.
• Is able to manage productivity and sales to ensure goals are achieved.
• Is excited to prioritize and understand customer service and satisfaction.
• Responds well to coaching and performance goals.
• Is able to multitask and pivot.
• Has a work history that includes sales experience.

About European Wax Center

European Wax Center, a leading beauty lifestyle brand franchise founded in 2004, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S.

For more information about EWC, visit: www.waxcenter.com/careers