Sales Lead

European Wax Center; Franklin (TN); On-site; USD 40,000 - 90,000; Full time

Benefits offered by this job

Discounts on waxing and products

Health, Dental, Vision benefits

401(k)

Paid Time Off

Job summary

European Wax Center in Franklin, TN is seeking a Sales Lead to drive guest satisfaction and center profitability. You will collaborate with the Center Sales Leader to ensure policy adherence, deliver exceptional service, and achieve daily KPI targets.

The role offers hourly pay with uncapped commission and benefits for full-time associates. You will contribute to a first-class waxing experience and uphold the brand’s standards across every guest interaction.

Qualifications

• Experience in sales leadership roles.
• Strong communication and interpersonal skills.
• Ability to meet and exceed KPIs.
• Flexible schedule including mornings, evenings, and weekends.

Responsibilities

• Ensure every guest has an exceptional customer experience.
• Lead by example to drive KPI metrics and profitability.
• Maintain front desk procedures and ensure smooth daily operations.
• Build a loyal guest base through professional presentation and service.
• Keep the center clean and organized; communicate updates to the team.
• Uphold EWC core values and keep the brand standards.

Skills

Customer service

Sales

Leadership

Communication

Time management

Job description

European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around: Our proprietary Comfort Wax®, Private waxing suites, A crisp, clean environment, And the most professionally trained estheticians in the industry. From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.

We are currently seeking a Sales Lead who can execute on all of European Wax Center's policies and procedures while upholding performance standards. The Sales Lead will lead by example and achieve individual KPI's to exceed and uphold profitability.

This position is excellent for those looking for growth opportunities! You'll earn hourly pay with the ability to earn uncapped commission.

About the Role

The Sales Lead is responsible for working along with the Center Sales Leader to ensure every guest has an exceptionable experience while driving the center's KPI metrics. Our Core Purpose is to help people feel more confident about themselves.

Position Duties

• Ensure each guest has an exceptional customer experience
• Ensure all confirmation calls are made and are being addressed
• Focus on daily KPI to drive profitability
• Establishes a loyal guest base through their behavior, product presentation, and service.
• Front desk procedures to drive performance
• Maintain impeccable center cleanliness and organization
• Update communication group chat
• Is self-motivated and a go-getter. Is accountable, punctual, organized, and reflects the Brand and leads and inspires by example, regularly encourages fact-based solutions and celebrates the success of others.
• Understands, believes in and upholds EWC Core Values
• Hourly + uncapped commission structure
• Discounts on all waxing + products
• Health, Dental, Vision benefits for full time associates
• 401(k)
• Paid Time Off

Availability

• Open and Flexible
• Must be available for morning, night, and weekend shifts and on call for emergencies

535 Cool Springs Blvd #125, Franklin, TN 37067