Sales Lead

European Wax Center; Concord (NH); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health

Dental

Vision

401(k)

Paid Time Off

Discounts on waxing + products

Job summary

European Wax Center in Concord, NC is seeking a Sales Lead to work with the Center Sales Leader to ensure every guest has an exceptional experience while driving the center's KPI metrics.

The role emphasizes delivering top-tier customer service, maintaining operations, and leading by example. We offer hourly pay plus uncapped commissions, health/dental/vision benefits for full-time associates, a 401(k), and paid time off.

Qualifications

• Open and Flexible availability for morning, night, and weekend shifts; on call for emergencies.
• Customer-focused approach with ability to drive KPI and profitability.

Responsibilities

• Ensure each guest has an exceptional customer experience
• Ensure all confirmation calls are made and addressed
• Focus on daily KPI to drive profitability
• Establish a loyal guest base through behavior, product presentation, and service
• Front desk procedures to drive performance
• Maintain center cleanliness and organization
• Update communication group chat
• Lead by example and uphold EWC Core Values

Job description

European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around Our proprietary Comfort Wax®, Private waxing suites, A crisp, clean environment, and the most professionally trained estheticians in the industry From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.

We are currently seeking a Sales Lead who can execute on all of European Wax Center's policies and procedures while upholding performance standards. The Sales Lead will lead by example and achieve individual KPI's to exceed and uphold profitability

This position is excellent for those looking for growth opportunities! You'll earn hourly pay with the ability to earn uncapped commission.

About the Role

The Sales Lead is responsible for working along with the Center Sales Leader to ensure every guest has an exceptionable experience while driving the center's KPI metrics. Our Core Purpose is to help people feel more confident about themselves.

This includes, but is not limited to:

Position Duties

• Ensure each guest has an exceptional customer experience


• Ensure all confirmation calls are made and are being addressed


• Focus on daily KPI to drive profitability


• Establishes a loyal guest base through their behavior, product presentation, and service.


• Front desk procedures to drive performance


• Maintain impeccable center cleanliness and organization


• Update communication group chat


• Is self-motivated and a go-getter. Is accountable, punctual, organized, and reflects the Brand and leads and inspires by example, regularly encourages fact-based solutions and celebrates the success of others.


• Understands, believes in and upholds EWC Core Values


• Hourly + uncapped commission structure


• Discounts on all waxing + products


• Health, Dental, Vision benefits for full time associates


• 401(k)


• Paid Time Off

Availability

• Open and Flexible


• Must be available for morning, night, and weekend shifts and on call for emergencies

6056 Bayfield Pkwy, Concord, NC 28027, USA