Sales Floor Supervisor

Habitat Charlotte Region; Cornelius (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits

PTO

Career development

Casual environment

403(b) match

Job summary

Habitat for Humanity of the Charlotte Region in Cornelius, NC is seeking a Sales Floor Department Manager to lead day-to-day store operations of the ReStore, supervise staff and volunteers, process merchandise and donations, and deliver outstanding customer service.

The role requires managing sales goals, ensuring a safe, welcoming environment, and representing Habitat professionally while coordinating end-of-day documentation and shift coverage.

Qualifications

• POS experience required.
• Experience in management and customer service.
• Strong communication skills and teamwork.

Responsibilities

• Manage daily department operations to meet sales goals.
• Provide exceptional customer service and staff supervision.
• Ensure safe handling of merchandise and donations per policies.
• Operate cash register as needed and assist on the dock.
• Schedule and coordinate volunteers to maintain store performance.

Skills

POS experience

Management

Customer service

Job description

Job Details

Job Location: Cornelius ReStore - Cornelius, NC 28031

Position Type: Full-time, Non-Exempt

Job Shift: Rotating - Sunday through Saturday

Job Category: Retail

Mission-Driven Career Opportunity

One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a Sales Floor Department Manager, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?

• Competitive salary and benefits
• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
• Work/life balance supported by generous PTO
• Career development and promotion opportunities
• Casual working environment
• Retirement planning a 403(b) with 3% organizational match

Position Purpose

This position is responsible for managing day-to-day store department functions through effective management of staff and volunteers, the processing of merchandise and donations, and for providing excellent customer service.

Essential Functions

• Manage daily department operations to ensure the ReStore meets sales goals and objectives
• Consistently provide an exceptional level of both internal and external customer service
• Guarantee safe and prompt handling of merchandise and donations according to processes, policies, and procedures
• Operate a cash register periodically, as needed
• Assist in the receiving of items that are dropped off when assistance is needed on the receiving dock
• Provide supervision and a uphold safe and clean environment for employees, volunteers and customers
• Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers and the public
• Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others
• Represent Habitat in a positive, professional manner
• Key-Carrying Supervisor responsible for independently opening and closing the store, and cash handling procedures
• Ability to read, count, and accurately complete all end-of-day documentation
• Document and conduct Corrective Action as needed
• Ensure a meaningful volunteer experience
• Adhere to schedule
• Regular and reliable job attendance
• Dependable transportation to work
• Maintain a presentable appearance, including ReStore appropriate attire
• Ability to adhere to Habitat’s Code of Conduct policies and other policies
• Habitat of the Charlotte Region-related tasks as requested by supervisor

Qualifications

• POS experience
• Management & Customer Service experience

Skills and Abilities

• Basic computer and math skills
• Strong verbal and written communication skills

Work Environment

This position requires working indoors and outdoors in all types of weather, as well as warehouse/dock setting with or without climate control.

Physical Demands

• Ability to stand for extended periods of time
• Ability to move merchandise throughout the store
• Ability to lift 50 lbs. unassisted, 70 lbs. with assistance
• Ability to work flexible schedule, including evenings, Saturdays, and periodic holidays
• Ability to obtain Forklift Certification and operate a forklift on a regular basis
• Ability to climb steps to Forklift cab

Estimated Time Commitment: 40 plus hours/week, Rotating Sunday - Saturday schedule. Shifts are scheduled based on the needs of the store.

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.