Sales Floor Dept Supervisor - Inside Garden

Lowe's Companies, Inc.; Smyrna (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Lowe's is seeking a Sales Floor Department Supervisor to lead a team in providing excellent customer service while managing daily store operations. The role involves coaching associates, overseeing inventory management, and ensuring a safe shopping environment. Ideal candidates will have a mix of leadership experience and a solid background in retail environments, ready to foster a dynamic team atmosphere.

Qualifications

• 3 years of retail experience or 5 years of retail experience.
• 1 year of customer service experience.
• Experience in training and mentoring associates.

Responsibilities

• Lead and enable a team of associates to deliver excellent customer service.
• Monitor store power equipment and coach safe behaviors.
• Conduct safety walks and report hazards.

Skills

Customer Service

Leadership

Training

Communication

Microsoft Office Suite

Inventory Management

Education

High School Diploma or equivalent

Job description

Join to apply for the Sales Floor Dept Supervisor - Inside Garden role at Lowe's Companies, Inc.

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. They are responsible for customer-facing activities (e.g., greeting customers, clarifying needs, identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery), and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).

The supervisor works with leadership to identify and communicate best practices that meet sales and service objectives, fostering engaging, customer-focused behavior and goal attainment. They may also supervise associates in other departments as needed to meet store demands, requiring broad product knowledge and effective communication across departments. It is important to keep management informed of concerns, issues, praises, and morale.

Occasionally, this role may involve opening or closing the store or serving as manager-on-duty (MOD).

Travel Requirements: This role does not require regular travel but may occasionally involve travel for meetings, training, or supporting neighboring stores.

What We're Looking For

• Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on store needs.
• Requires morning, afternoon, and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

What You Need To Succeed

• High School Diploma or equivalent and 3 years of retail experience OR 5 years of retail experience.
• 1 year of customer service experience.
• 1 year supporting Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams.
• Experience in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Proficiency in Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years supporting Pro customers.
• Leadership experience with direct report responsibility.
• Experience in home improvement retail sector.
• Experience in fast-paced retail environments.
• Experience in key carrying roles with manager-on-duty responsibilities.
• Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client).

Lowe’s is an equal opportunity employer. Starting pay varies based on factors like position, location, education, training, and experience. For benefits info, visit our benefits page.