Sales Floor Dept Supervisor - Building Materials

Lowe's Companies, Inc.; Georgetown (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in home improvement is seeking a Sales Floor Dept Supervisor for Building Materials. The role focuses on leading a team to enhance customer service, managing performance, and ensuring store safety. Ideal candidates will have retail experience and strong leadership skills.

Qualifications

• 3 years retail experience or 5 years retail experience.
• At least 1 year in customer service.

Responsibilities

• Lead and enable a team to deliver the best customer experience.
• Monitor store power equipment and coach employees on safety.

Skills

Customer Service

Leadership

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Sales Floor Dept Supervisor - Building Materials

Join to apply for the Sales Floor Dept Supervisor - Building Materials role at Lowe's Companies, Inc.

What You Will Do

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities also include customer-facing activities (e.g., greeting customers, clarifying needs, identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery), and store safety (e.g., safety walks, hazard reporting, understanding safety and lifting directions).

The supervisor works with leadership to identify best practices to meet sales and service goals, and communicates these to the team to foster engaging, customer-focused behavior. They may also supervise associates across departments to meet store demands, requiring broad product knowledge and effective communication. The role may occasionally involve opening or closing the store or serving as manager-on-duty (MOD).

Travel is not regular but may be required for meetings, training, or supporting other stores.

What We're Looking For

• Hourly full-time schedule, generally 39-40 hours; additional hours may be required.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to stand, sit, and perform activities necessary for the role; able to lift 25 pounds without assistance, and over 25 pounds with assistance.

Minimum Qualifications

• High School Diploma or equivalent, with 3 years retail experience OR 5 years retail experience.
• At least 1 year in customer service.
• At least 1 year supporting Pro customers (for Pro Department Supervisor).
• Experience leading or supervising teams.
• Experience training, mentoring, and developing associates.
• Cross-functional work experience.
• Proficiency with Microsoft Office Suite.
• Ability to obtain any required sales-related licensure.

Preferred Qualifications

• 3+ years retail customer service experience.
• 3+ years supporting Pro customers.
• Leadership experience with direct reports.
• Experience in home improvement retail.
• Experience in fast-paced retail environments.
• Experience with store computer systems (e.g., Project Tool, Genesis, Sterling).

Lowe’s is an equal opportunity employer. For benefits info, visit our benefits page.