Sales Floor & Customer Experience Specialist

Nordstrom, Inc.; Purdy Corner (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement and PTO

Merchandise Discount and EAP Resources

Job summary

Nordstrom Rack is seeking a team member to deliver a quick, friendly shopping experience while keeping the store clean and organized. You will assist customers across in-store, online, and mobile transactions and help maintain stockrooms and fitting rooms.

The role requires flexibility, strong communication, and the ability to lift items up to 25 pounds. You’ll promote Nordstrom Rewards and work with the team to ensure a runway-ready sales floor.

Qualifications

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative and a high level of ownership.
• Organizational skills with attention to detail in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.
• Strong customer service orientation across multiple platforms.

Responsibilities

• Maintain a clean, clutter-free sales floor and stockrooms through restocking and remerchandising.
• Assist customers during cashiering across in-store, online and mobile platforms.
• Support fitting rooms by greeting customers and sorting items back to the floor.
• Keep stockrooms organized and ensure merchandise is checked in and ticketed.
• Operate store technologies and uphold operational, merchandise and asset protection standards.

Skills

Communication skills

Accountability

Organizational skills

Flexibility

Customer service

Job description

Nordstrom Rack is seeking a team member to deliver a quick, friendly shopping experience while keeping the store clean and organized. You will assist customers across in-store, online, and mobile transactions and help maintain stockrooms and fitting rooms.

The role requires flexibility, strong communication, and the ability to lift items up to 25 pounds. You’ll promote Nordstrom Rewards and work with the team to ensure a runway-ready sales floor.