Sales Experience Manager - Men's Tailored Suiting, Bergdorf Goodman

SAKS & CO; United States; Sur place; USD 86 000 - 107 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Vision insurance

Dental insurance

Employee discount

401(k) retirement plan

Life insurance

Résumé du poste

Bergdorf Goodman, a New York luxury flagship, seeks a Sales Experience Manager to lead a high-performing department focused on exceptional service and brand-aligned strategy. You will partner across teams to drive sales, loyalty, and a seamless client experience while upholding presentation standards and operational controls.

In this role, you’ll oversee budget management, vendor communications, and cross-functional initiatives with Buyers and Client Development Leads to enhance business results

Qualifications

• Proven leadership experience in luxury retail.
• Strong customer service orientation and relationship-building skills.
• Experience managing a department budget and store operations.
• Ability to analyze customer behavior and drive strategy.
• Collaborates effectively with buyers, clients, and cross-functional teams.

Responsabilités

• Champion the Bergdorf Goodman vision and culture within the department.
• Drive department performance and customer-first culture.
• Oversee merchandise operations, presentation, returns, and vendor communications.
• Lead team execution and address risks that impact results.
• Set department priorities and align projects with store goals.
• Review business performance with Buyers and implement improvement plans.
• Develop client engagement strategies with Client Development Leads.
• Plan and manage departmental budget, ensuring controlled expenses and revenue growth.
• Enforce audit controls and maintain stockroom controls.

Connaissances

Leadership

Customer service

Relationship building

Budget management

Auditing compliance

Cross-functional collaboration

Description du poste

Job Description:

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 57th Street-the crossroads of fashion-is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

WHO WE ARE:

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street-the crossroads of fashion-is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.

YOU WILL BE :

The Sales Experience Manager, [Department] leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination & Graciousness. Driving department performance, partnering across teams, and inspiring a high-performing, customer-first culture, this leader ensures seamless sales experience representing Bergdorf Goodman.

WHAT YOU WILL DO:

• Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to both BG and the vendor
• Increase sales growth and overall department performance with company vision and values, partnering with leaders
• Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication
• Lead team execution across department functions, identifying and addressing risks or roadblocks
• Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects
• Partner with Buyers to review business performance and implement action plans to improve results
• Collaborating with Client Development Leads to establish and execute client engagement strategies
• Analyze customer behavior, trends, and feedback-both internal and external-to inform and adapt department strategies (e.g., focus programs)
• Plan and manage the departmental budget, ensuring adherence to expense guidelines while maximizing revenue
• Enforce audit compliance and uphold department and stockroom operational controls.
• Lead, develop, and manage team performance to achieve business and service objectives

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Salary Range $85,808 - $107,260*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.