Sales Experience Manager - Men's Tailored Suiting, Bergdorf Goodman

Saks Fifth Avenue Llc; New York (NY); Vor Ort; USD 86.000 - 107.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Employee discount

Vision and dental insurance

401(k) retirement plan

Zusammenfassung

Exemplar Luxury Group, Bergdorf Goodman is seeking a Sales Experience Manager for Men's Tailored Suiting. You will lead the customer-centric sales experience, drive department performance, and partner across teams to ensure excellence in service and presentation.

The role focuses on relationship-building with clients, vendor collaboration, strategic budgeting, and data-driven engagement plans to boost revenue and brand loyalty in a luxury retail environment.

Qualifikationen

• Experience leading sales-focused retail departments.
• Strong relationship-building and customer-service skills.
• Ability to analyze customer behavior and trends.
• Budget planning and cost control experience.

Aufgaben

• Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to BG and the vendor.
• Increase sales growth and department performance in line with company vision and values.
• Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication.
• Lead team execution across department functions, identifying and addressing risks or roadblocks.
• Contribute to store-wide strategic goals by establishing departmental priorities and aligned projects.
• Partner with Buyers to review business performance and implement action plans to improve results.
• Collaborate with Client Development Leads to establish and execute client engagement strategies.
• Analyze customer behavior, trends, and feedback to inform department strategies (e.g., focus programs).
• Plan and manage the departmental budget, ensuring adherence to expense guidelines while maximizing revenue.
• Enforce audit compliance and uphold department and stockroom operational controls.
• Lead, develop, and manage team performance to achieve business and service objectives.

Kenntnisse

Customer service leadership

Team leadership

Budget management

Vendor communication

Client development

Analytical thinking

Jobbeschreibung

Sales Experience Manager - Men's Tailored Suiting, Bergdorf GoodmanYou may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Careers at ELG## Sales Experience Manager - Men's Tailored Suiting, Bergdorf GoodmanApply: BG\\_0264\\_BG Mens Store: Full time: Posted Today: R-109874**WHO WE ARE:** A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 57th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences. **Job Description:** **WHO WE ARE:**A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube. **YOU WILL BE**:The Sales Experience Manager, [Department] leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination & Graciousness. Driving department performance, partnering across teams, and inspiring a high-performing, customer-first culture, this leader ensures seamless sales experience representing Bergdorf Goodman.**WHAT YOU WILL DO:** * Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to both BG and the vendor* Increase sales growth and overall department performance with company vision and values, partnering with leaders* Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication* Lead team execution across department functions, identifying and addressing risks or roadblocks* Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects* Partner with Buyers to review business performance and implement action plans to improve results* Collaborating with Client Development Leads to establish and execute client engagement strategies* Analyze customer behavior, trends, and feedback—both internal and external—to inform and adapt department strategies (e.g., focus programs)* Plan and manage the departmental budget, ensuring adherence to expense guidelines while maximizing revenue* Enforce audit compliance and uphold department and stockroom operational controls.* Lead, develop, and manage team performance to achieve business and service objectives **YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:** * Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation* Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate* Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)* An amazing employee discount Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application. **Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact** **[e-mail]****.** Salary Range $85,808 - $107,260\\* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.