Sales Executive III – San Antonio, TX (Hybrid)

WebHosting; San Antonio (TX); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Webhosting is seeking an enterprise-focused sales professional to drive account growth and renewals across a portfolio of strategic customers. The role emphasizes collaboration with internal teams to deliver value-driven proposals and maintain high customer satisfaction.

You will own forecasting, account planning, and a defined sales process for our solutions, pursuing new business while expanding existing relationships and ensuring customer success.

Qualifications

• Experience in managing enterprise accounts and guiding renewal strategies.
• Ability to develop proposals and negotiate complex deals.
• Proven track record in driving account growth and retention.

Responsibilities

• Guide customer satisfaction, account retention and growth by collaborating with customers and internal teams.
• Develop strong relationships with executives and influencers to implement enterprise-wide strategies.
• Own forecasting and account planning on monthly/quarterly/annual bases.
• Lead a defined sales process for Rackspace solutions.
• Cultivate new business opportunities for new and existing accounts.
• Meet with qualified leads to understand needs and provide proposals.
• Lead negotiation, closure, and documentation of renewals.
• Collaborate with Customer Success to pursue upgrades and upsell opportunities.
• Create advocates by delivering fanatical customer experience and leverage advocates to drive more sales.
• Use CRM tools to track account information, progress, and forecast quarterly goals.

Skills

Account planning

Forecasting

Sales process leadership

Customer satisfaction

Relationship building

Job description

Job Description

• Requires working knowledge and experience in own job discipline and broadens capabilities
• Continues to build knowledge of the company, processes and customers
• Performs a range of assignments related to job discipline
• Uses prescribed guidelines or processes in analyzing situations

Critical Competencies

• Receives a moderate level of guidance and direction
• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

Key Responsibilities

• Other Incidental tasks related to the job, as necessary.
• Guides customer satisfaction, account retention and growth by collaborating with customers and internal teams.
• Develops strong relationships with executives and influencers to expand and implement effective, enterprise-wide strategies.
• Owns forecasting and account planning on a monthly/quarterly/annual basis.
• Leads a defined sales process for all Rackspace solutions.
• Cultivates new business opportunities for new and/or existing accounts.
• Meets with qualified leads to better understand customer needs and provide proposals.
• Leads efforts to create proposal for solution to prove value add.
• Leads the negotiation, closure, and documentation of customer renewals for customers.
• Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades, cross-selling, and upselling.
• Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales.
• Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals